CSR (55570)

## Description

**Pay:** $20.00 - $21.00 per hour

**Job description:**

Coffman & Co is a heating, air conditioning and plumbing company located in Arvada, CO. Many of our employees have been here over 10 years. We offer medical, dental and optical insurance, 401(k) benefits and paid vacation.

We are seeking a reliable individual to join our Customer Service Department. You will be responsible for answering incoming customer calls, scheduling service appointments and directing calls to upper management when necessary. Our Customer Service Representatives are the first point of contact for our customers, so we want to hire someone with a commitment to customer satisfaction and the ability to work in a high paced environment.

Responsibilities and Duties

• Answer incoming customer calls and schedule service appointments
• Input data into the company computer platform to keep each customer record updated
• Data entry
• Make outbound calls to existing customers to schedule maintenance appointments

Qualifications and Skills

• High School Diploma or equivalent
• Strong computer and phone skills
• Excellent customer service skills
• Strong communication skills
• Problem solving abilities
• Must be able to work some holidays and Saturdays
• Some experience in heating/air conditioning industry and call center preferred
• Attention to detail and able to multi-task

• All candidates must pass a background check and drug screening
• Salary: $20.00+/hour, depending on experience

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate

• Arvada, CO: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person
## Qualifications

Competencies

Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.

Education and Experience

Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.