11-400 Sports Book Writer

## Description

### Summary/Objective

The Sportsbook Writer is responsible for processing sports wagers, handling cash transactions, and providing guests with accurate betting information in a friendly, professional manner. This role is critical in delivering excellent customer service and ensuring the integrity of all transactions. A strong understanding of sports, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment are key to success in this position.

### Key Accountabilities­

**Accurately process sports wagers and payouts.**

• Write and verify sportsbook tickets for accuracy and compliance.
• Operate the sportsbook kiosk terminal and assist guests with placing wagers.

**Provide exceptional customer service to all guests.**

• Answer questions about betting options, game rules, and promotions.
• Resolve guest issues or escalate concerns to the Sportsbook Supervisor as needed.

**Maintain accountability for assigned cash drawer.**

• Balance drawer at the end of each shift and follow proper cash handling procedures.
• Handle cash, credit, and voucher transactions with accuracy and integrity.

**Assist with kiosk maintenance and area cleanliness.**

• Reload ticket stock, troubleshoot minor technical issues, and keep the area clean and organized.
• Notify appropriate personnel of supply needs or equipment malfunctions.

**Promote teamwork and support sportsbook operations.**

• Communicate clearly with fellow Writers and Supervisors to ensure smooth operations.
• Stay current on sportsbook offerings, house rules, and casino-wide promotions.

**Observe and report unusual or suspicious wagering activity.**

• Remain vigilant for irregular betting patterns or compliance concerns and notify supervisors immediately.
• Follow all regulatory guidelines and company standards related to sportsbook conduct and wagering.

## Qualifications
### Qualifications
#### **General**

• Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License
• Must be able and willing to work a flexible schedule, including weekends and holidays
• Must present a professional appearance and demonstrate reliability in attendance and performance
• Must pass a drug test.

#### **Education**

• High school diploma or GED preferred

#### **Experience**

• This is an entry level position.
• 1 year of cashiering or cash handling experience in a customer service setting is preferred but not required.
• Experience working with POS systems, ticket printers, or betting terminals is preferred
• Familiarity with sportsbook operations or betting types is a plus

#### **Knowledge, Skills, and Abilities (KSAs)**

• Basic computer and math skills, including the ability to make quick and accurate change
• Strong knowledge of major sports and sports betting terminology
• Excellent communication and interpersonal skills, both written and verbal
• Ability to stay calm and friendly in high-pressure or fast-paced situations
• Must demonstrate accuracy, integrity, and a willingness to learn and follow all compliance requirements