13-400 Bingo Floor Clerk

## Description

### Summary/Objective

The Bingo Floor Clerk is an entry-level, guest-facing position responsible for assisting guests with bingo purchases, verifying winning cards, issuing change, and providing courteous service during live bingo sessions. Floor Clerks are a key part of the on-the-floor team, helping ensure efficient operations and enhancing the overall guest experience. This role requires strong communication skills, attentiveness, and the ability to perform basic cash-handling duties in a fast-paced environment.

### Key Accountabilities­

**Sell bingo games, specials, and related items.**

Verify serial and control numbers, process cash sales, and issue or make change

Accurately itemize and total guest purchases

**Balance cash drawer or apron.**

Count and verify cash at the beginning and end of each shift

Ensure all sales match recorded totals and complete required paperwork

**Assist with fund deposits and withdrawals.**

Prepare basic deposit and withdrawal forms

Maintain secure handling of all currency throughout the shift

**Provide accurate and friendly guest service.**

Answer player questions regarding game rules, schedules, and pricing

Assist guests with floor needs and direct them to appropriate team members as needed

**Support floor operations during bingo sessions.**

Verify winning cards quickly and accurately

Maintain cleanliness and organization of the bingo area during sessions

**Promote a positive, team-oriented environment.**

Assist coworkers and respond promptly to supervisor requests

Take initiative to complete assigned tasks and support department efficiency

### Physical & Mental Requirements / Work Environment

Bingo team members work in a fast-paced, guest-facing environment that requires extended periods of standing and walking. Team members must be able to speak clearly and confidently, including over a microphone when required, and remain focused while handling multiple tasks during live bingo sessions. The role involves frequent guest interaction, crowd engagement, and periods of high energy and noise. Employees may be required to lift or move items up to 25 pounds, such as bingo supplies or promotional materials. The environment includes bright lights, loud sounds, and occasional exposure to secondhand smoke in casino-adjacent areas. Attention to detail, strong situational awareness, and a positive, guest-oriented demeanor are essential to success in any bingo role.

The ideal candidate should be able to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.

## Qualifications

### Qualifications

#### **General**

• Must be at least 18 years of age and pass a drug test.
• Must be able to obtain and maintain a Ute Mountain Ute Gaming Commission Bingo Support License (background checks may be required).
• Must demonstrate professionalism, reliability, and attention to detail
• Ability to work flexible hours including nights, weekends, and holidays

**Education**

• High school diploma or GED preferred.

**Experience**

• Prior experience in customer service, cashiering, or retail is preferred
• Previous bingo or gaming floor experience is helpful but not required

**Knowledge, Skills, and Abilities (KSAs)**

• Basic math skills required; ability to make change accurately
• Good communication skills, both verbal and written
• Willingness to learn department procedures and grow within the role
• Strong customer service orientation and ability to remain calm under pressure
• Ability to stand or walk for 8+ hours during a shift
• Willingness to work as a team, learn and take direction in a fast-paced, structured, and regulated environment

### General Expectations
**Reliability and Positive Attitude**

• Maintain dependable attendance and punctuality, demonstrating reliability in fulfilling your role.
• Be willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands.
• Perform other duties and projects as assigned, showing flexibility and adaptability.
• Attend and actively participate in all company-assigned trainings to enhance skills and knowledge.
• Approach all tasks with a positive attitude, contributing to a pleasant work environment and enhancing guest experiences.
• If you make a mistake, make it in favor of the guest or the employee, never the house!

**Customer Service Excellence**

• Create memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH's visitors.
• Always engage by interacting warmly and professionally with all guests, making them feel welcome and valued.
• In every situation, seek to “find a path to yes.”
• Anticipate guest needs and respond promptly to requests, ensuring high levels of satisfaction.

**Teamwork and Collaboration**

• Work collaboratively with colleagues to ensure seamless service.
• Treat all team members with mutual respect, professionalism, and commit to hold yourself and your team accountable to the UMCH values of Integrity, Team Engagement, Drive to Succeed, and Service Excellence.
• Communicate effectively with team members to coordinate tasks and provide a cohesive entertainment experience.
• Support team members by assisting when needed and sharing responsibilities. Take ownership!

**Attention to Detail**

• Maintain high standards of quality and presentation in all aspects of your work.
• Follow all established SOPs diligently and with great care.
• Monitor the grounds, equipment, and supplies, promptly reporting any issue to ensure smooth operations and a welcoming environment for our employees and guests.

**Communication**

• Communicate clearly and professionally with guests, team members, and management.
• Listen actively to guest feedback and concerns, addressing them courteously and effectively.
• Seek to maintain a general knowledge of all events and promotions at the casino and be prepared to communicate such information to customers.

**Ethical Conduct**

• Uphold the highest standards of honesty and integrity in all professional activities.
• Adhere to all UMCH policies, procedures. Adhere to all federal, state, and tribal regulatory requirements.
• Demonstrate ethical decision-making and behavior in all interactions.