Medical Call Center Representative - Texas Orthopedics (2106)

## Description

**ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTAR**

**Join the Team!**

Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.

**Experience the Texas Orthopedics Work Environment**

At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.

**Reports to:** Service Center Manager

**Department**: Service Center

**Status**: Full-Time / Non-exempt

**GENERAL JOB DESCRIPTION**: Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.

**ESSENTIAL FUNCTIONS**

• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
• Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
• Record all new patient demographics and update existing accounts in Athena.
• Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
• Create EMR entries for cancelled appointments.
• Cancel patient appointments as directed by patients, providers, or Service Center Manager.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Confirm Appointments as needed.
• Perform audits on physician schedules to capture and correct any scheduling discrepancies.
• Process and complete online appointment scheduling
• All other duties as assigned.

**BENEFITS:**

• **Medical Insurance** with VIP Health Advocate Service
• **Health Savings Account (HSA)** with employer contribution
• **Flexible Spending Account (FSA)**
• **Dental Coverage**
• **Vision Coverage**
• **7-8 Paid Holidays** each year
• **12 PTO Days** to start, with increases based on tenure (up to 22 days)
• **401(k)** with **Safe Harbor** contribution **plus Profit Sharing** (once eligible)
• **Life Insurance**
• **Short & Long-Term Disability**
• **Additional Supplemental Plans**
• **Mileage Reimbursement + Travel Time** – (for eligible positions)
• **Colleague Recognition Program**
• **Well-being support:** Employee Assistance Program

To learn more, visit: <https://www.txortho.com/>
## Qualifications
**QUALIFICATIONS**

**Education**

• High School diploma

**Experience**

• Previous experience in a medical office setting
• Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease

**Licensure**: N/A

**Special Skills**

• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment

**Physical Demands**

• Must have adequate visual acuity to read, the ability to interpret and understand written material.
• Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

**Environmental Working Conditions**

• Continuously handle multiple tasks simultaneously and work as a part of a team
• No conditions of chemicals/fumes/odors and dust/messiness