Front Desk Reception (2148)

## Description

The Front Desk Receptionist is responsible for greeting and assisting patients and visitors, managing incoming calls, scheduling appointments, and ensuring a smooth flow of front‑office operations. This role supports patient satisfaction, provider efficiency, and accurate documentation by maintaining patient records, processing payments, and coordinating communication between patients and internal departments.

**Key Responsibilities**

• **Patient Interaction**
• Greet patients/visitors in person and by phone.
• Answer questions, ease anxieties, and maintain the reception area.
• Provide intake forms, office policies, and required documents.
• **Information & Records Management**
• Enter and scan patient demographics and medical records into the EMR.
• Upload imaging files (X-ray, CT, MRI) into MergePac.
• Document all items in the electronic health record promptly.
• **Scheduling & Coordination**
• Schedule appointments efficiently to optimize provider time and room use.
• Communicate with Patient Accounting to resolve concerns in real time.
• **Payments & Coding**
• Process co-pays and uninsured visit payments.
• Review medical procedures and translate them into billing codes.
• Enter charges into the EMR system.
• **Compliance & Training**
• Attend required training and complete annual online education.
• Maintain strict confidentiality.

## Qualifications
**Qualifications**

• **Education:** High school diploma or equivalent.
• **Experience:** At least 2 years in a medical office; regular face‑to‑face physician interaction preferred.

**Required Skills & Knowledge**

• Strong phone and communication skills.
• Familiarity with office equipment, practice management systems, EMRs, and Microsoft Office.
• Knowledge of insurance rules, pre-authorizations, and clinic operations.
• Ability to locate information online and process requests quickly.
• Ability to interpret payer policies, multitask, and work professionally with patients and team members.

**Work Environment & Physical Demands**

• Fast-paced office setting with frequent changes.
• Regular sitting/standing, keyboard use, phone use.
• Occasional lifting up to 15 lbs.