CLUB ATTENDANT

## Description

**Club Attendant**

**Pay Range:** $12.77 – $16.00 per hour

**Objective:** Assist members in achieving their wellness needs and ensure the fitness area is clean, safe, and welcoming.

**Reports To:** Fitness Director / Assistant Fitness Director

**Criteria:** Customer service experience and basic fitness knowledge preferred. Red Cross CPR/AED certification required within 60 days of hire. In accordance with Virginia law, salary history will not be requested or used in the hiring process.

**As an AFF Team Member, responsibilities include, but are not limited to:**

• **Get & Keep Members**
• Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and business philosophy, continually supporting net member growth, retention, and club profitability.
• Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members’ names whenever possible.
• Embrace and follow company Service Standards, AFF Training and Policy Manuals, and any department‑specific team handbooks.
• Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 5 minutes early and wear department‑specific uniform.
• Actively participate in all mandatory department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

**As a Fitness Attendant Team Member, responsibilities include, but are not limited to:**

• Enforce all rules and regulations.
• Observe the fitness area to ensure member safety.
• Instruct members and assist as necessary on proper use of equipment.
• Clean and maintain fitness equipment and fitness areas.
• Create and develop relationships with members to ensure satisfaction with AFF.
• Advise and direct members on how to utilize membership amenities to achieve their goals
• Promote club and company programs and interests.
• Anticipate member needs and act accordingly.
• Input and manage your weekly work schedule in the club’s scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
• Perform other duties as reasonably assigned.