Field Operations Technician-Tier 1- TISD Victoria

## Description
**SUMMARY**
Assisting with installation and monitoring data communication lines and resolving user data communication problems by performing the following duties.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.

• Assist with all duties in a safe manner in accordance with VTX1 Victoria Installation and Safety Manuals.
• Deliver and install required equipment in the customer's residence or business.
• Educate all customers in operation of equipment being installed.
• Develop and maintain technical knowledge of current products and services offered by all branches.
• Report equipment hazards and/or product incidents as required in accordance with company policy and procedures.
• Exercise care in use and storage of installation tools. Report lost or damaged tools immediately.
• Maintain van in clean and orderly condition daily.
• Operate company vehicles in a safe manner and report any incidents or nearincidents to supervisor.

## Qualifications
**EDUCATION and/or EXPERIENCE**
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Must have a valid Driver’s License and insurable record.
Must pass pre-employment screen, physical and background checks.
**OTHER SKILLS AND ABILITIES**
● Safety and Security - Observes safety and security procedures; determines
appropriate action beyond guidelines; reports potentially unsafe conditions; uses
equipment and materials properly.
● Problem Solving - Identifies and resolves problems in a timely manner; gathers and
analyzes information skillfully; develops alternative solutions; works well in group
problem-solving situations; uses reason even when dealing with emotional topics.
● Oral Communication - Speaks clearly and persuasively in positive or negative
situations; listens and gets clarification; responds well to questions; demonstrates
group presentation skills; participates in meetings.
● Teamwork - Balances team and individual responsibilities; exhibits objectivity and
openness to others' views; gives and welcomes feedback; contributes to building a
positive team spirit; puts success of team above own interests; able to build morale
and group commitments to goals and objectives; supports everyone's efforts to
succeed.
● Written Communication - Writes clearly and informatively; edits work for spelling
and grammar; varies writing style to meet needs; presents numerical data
effectively; able to read and interpret written information.
● Quality Management - Looks for ways to improve and promote quality;
demonstrates accuracy and thoroughness.
● Judgement - Displays willingness to make decisions; exhibits sound and accurate
judgment; supports and explains reasoning for decisions; includes appropriate
people in decision-making process; makes timely decisions.
● Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
plans for additional resources; sets goals and objectives; develops realistic action plans.