Street Outreach Worker

## Description

**Position Summary**

The Street outreach Specialist is a critical frontline role dedicated to violence prevention, conflict mediation, and community healing within the Greater Grand Crossing area. This position focuses on interrupting cycles of violence by engaging high-risk individuals and providing immediate crisis intervention. As a core member of the **Emergency Response Team (ERT)**, the Outreach Worker must be mobile and ready to provide rapid-response support at hospitals and crime

**Key Responsibilities**

**1. Outreach & Emergency Response (40%)**

• **Rapid Crisis Response:** Serve on the Emergency Response Team, responding to immediate incidents of violence at hospitals and crime scenes.
• **Street-Based Presence:** Conduct proactive outreach in parks, transit stops, and local businesses, primarily during afternoon and late-evening hours.
• **Engagement:** Identify high-risk individuals and build rapport to recruit them for services and mentorship.

**2. Mediation & Restorative Practices (30%)**

• **Conflict Resolution:** Mediate disputes between individuals or groups using restorative justice principles to prevent retaliation.
• **Peace Circles:** Create safe spaces for participants to address harm and work toward peaceful resolutions.
• **Follow-up:** Provide sustained intervention and long-term support for resolved conflicts.

**3. Documentation & Administration (15%)**

• **Salesforce:** Maintain accurate daily incident reports, participant case notes, and outcome data within the **Salesforce** platform.
• **Outlook:** Manage all professional communication, team meetings, and scheduling via **Microsoft Outlook**.
• **Intake Assistance:** Support Case Managers with participant intakes, ensuring all documentation is trauma-informed and accurate.

**4. Community Presence & Training (15%)**

• **Representation:** Attend community events, peace circles, and safety convenings to increase program visibility.
• **Ongoing Development:** Maintain annual certifications in CPR, Narcan administration, and "Stop the Bleed."

## Qualifications
**Mandatory Requirements**

• **Licensing:** Possession of a **valid driver’s license in good standing** is mandatory.
• **Transportation:** Possession of a **reliable, working vehicle is mandatory** for this position to ensure immediate response to emergency calls, hospital deployments, and community outreach.
• **Vetting:** Willingness to undergo a comprehensive background check.

**Required Skills & Experience**

• **Technical Proficiency:** Comfort using digital tools including **Salesforce**, **Microsoft Outlook**, and mobile case management systems.
• **Community Connection:** Strong ties to the Greater Grand Crossing area or surrounding neighborhoods.
• **Lived Experience:** Understanding of challenges faced by the community, such as trauma, justice system involvement, or street affiliation.
• **Flexibility:** Ability to work a non-traditional schedule, including evenings, weekends, and on-call rotations.

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• **Working Conditions**

• **Environment:** Field-based, often in high-risk areas, requiring physical and emotional resilience.
• **Support:** Access to regular team supervision and self-care opportunities to manage the impact of vicarious trauma.