DAIRY/FROZEN ASSOCIATE

## Description

**Job Description**

As a part of the Hansen’s IGA Market team, the Dairy/Frozen Associate will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The Dairy/Frozen Associate is responsible for rotating, stocking and facing the Dairy/Frozen Department; ensuring each product is of high quality and priced accurately. The Dairy/Frozen Associate will also assist the department with miscellaneous tasks including, but not limited to, cleaning, maintaining back stock and gathering grocery carts and baskets as needed.

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**Duties & Responsibilities**

• Serve customers in the Dairy/Frozen Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Assist customers in selecting products, answering questions and offering suggestions as needed
• Stock, rotate and face the Dairy/Frozen Department aisles and coolers
• Maintain and work back stock items
• Assist with unloading deliveries and gathering items to be stocked
• Assist with general cleaning of the department and gathering grocery carts and baskets as needed
• Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks
• Assist with the training and mentoring of new associates in the Dairy/Frozen Department
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Dairy/Frozen Department duties as needed

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## Qualifications
**Required Qualifications**

• Must be a minimum of 16 years of age due to required operation of Dairy/Frozen equipment
• Ability to work in a colder environment
• Eagerness to interact with customers
• Excellent attention to detail
• Excellent time management, prioritization and organization skills
• Ability to work at a fast paced and efficient manner
• Strong sense of team – ability to anticipate the needs of the team
• Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds