Catering Coordinator | Luke's Lobster

## Description

Part-Time Catering Coordinator

Location: Remote (preferred to be in major market in which we operate locations)

Reports To: Vice President of Operations

Hours: Guaranteed 20 hours per week (standard scheduled hours of 3-4 hours per weekday + additional hours available based on business needs)

## About Luke's Lobster

Luke’s Lobster is a renowned seafood brand and a leading national restaurant group with nearly 30 locations, with both fast-casual and full-service lobster roll restaurants. We also operate our own seafood processing facility in Saco, Maine, ensuring our 'Shacks' provide our guests the highest quality, best tasting seafood. Further, we produce branded seafood grocery products as part of our CPG business at grocery stores and other outlets around the country.

## Role Overview

Luke's Lobster is seeking an organized, entrepreneurial, and hospitality-driven Part-Time Catering Coordinator to lead and grow our catering and group order business across multiple restaurant locations, with an initial focus on the New York City market.

This role combines sales, operations, and client relationship management. You'll be responsible for generating new business, managing incoming catering inquiries, coordinating successful execution with restaurant teams, and ensuring every catering order delivers an exceptional guest experience.

This position guarantees 20 hours per week, with opportunities for additional hours based on catering volume. Daily availability to review and respond to catering inquiries is an essential part of the role.

## What You'll Do

### Manage Catering Operations

• Review and respond to catering inquiries daily, ensuring timely communication and exceptional service.
• Work with clients to recommend menu offerings and coordinate event details.
• Schedule and manage catering orders across multiple restaurant locations.
• Communicate order details with General Managers and the Operations Team to ensure product availability, staffing, and successful execution.
• Coordinate deliveries with third-party partners when applicable.
• Develop and improve operational systems, processes, and reporting that support a growing national catering program.

### Grow the Business

• Build catering sales through outbound prospecting, networking, menu drops, and local business outreach.
• Develop relationships with new and existing clients to generate repeat business.
• Conduct regular follow-up with catering customers to ensure satisfaction and identify future opportunities.
• Support growth through catering marketplaces such as EZCater and DoorDash.
• Partner with Operations leadership to identify new sales opportunities and execute growth initiatives.

### Execute with Excellence

• Maintain the highest standards of food quality, presentation, food safety, and hospitality.
• Track catering performance, operational metrics, and revenue trends while identifying opportunities for continuous improvement.

## What We're Looking For
### Qualifications

• 2–5 years of experience in restaurant operations, catering, hospitality, or food service.
• Previous catering and/or outside sales experience preferred.
• Strong organizational, project management, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience building client relationships and driving sales.
• Self-starter with an entrepreneurial mindset and strong attention to detail.
• Comfortable working independently while collaborating with cross-functional teams.
• Experience with catering platforms, POS systems, and reporting tools is preferred.
• NYC Department of Health Food Protection Certificate preferred.

## What Success Looks Like

Success in this role means growing catering revenue while delivering flawless execution. You'll act as the operational leader of our catering business—building strong client relationships, creating repeat business through exceptional hospitality, and ensuring every order reflects the Luke's Lobster brand. You'll balance strategic sales efforts with hands-on operational support, continuously improving systems and processes as our catering business expands nationwide.

## Compensation & Benefits

• Hourly wage of $20/hr+, based on experience and location.
• Guaranteed minimum of 20 hours per week, with additional hours available based on business volume.
• Performance incentive opportunities tied to catering growth.
• Paid sick time where applicable by state law.
• 401(k) eligibility in accordance with company policy.
• Employee dining discount.
• Mobile phone stipend.
• Company laptop provided.
• Opportunity to grow with a rapidly expanding national hospitality brand.

## About Luke’s Lobster

Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman Luke Holden to bring the quality lobster rolls of his youth to the big city. After meeting business partner Ben Conniff on Craigslist, the two twenty-somethings opened their first lobster shack in a 250 square foot space in NYC’s East Village in October 2009.