Practice Manager

## Description

**About Lower Lights Christian Health Center**

Lower Lights Christian Health Center (LLCHC) is a mission-driven, faith-based Federally Qualified Health Center (FQHC) that provides whole-person, high-quality, and accessible healthcare to underserved communities in Central Ohio. We are passionate about removing barriers to care and transforming lives through compassionate, patient-centered service. Join us in delivering hope and healing to our patients and their families.

**Position Summary**

**The Practice Manager** provides leadership and direct site management for day-to-day operations within assigned LLCHC locations. This includes ensuring adequate and thoroughly trained staffing, process and procedure adherence, and monitoring of and adherence to quality metrics to support the sites(s). Hands-on engagement with identified improvement initiatives will be critical. Daily attention to the assigned site(s)’ exterior and interior appearance is required. Especially important is a focus on creating a culture and environment that support a consistently positive patient experience.

**The Practice Manager**works collaboratively with the Director of Operations, front and back-office staff, Providers, Human Resources, Senior Management, and other Practice Managers to develop and implement training that creates best practice to satisfy patient care, as well as to measure team member performance against benchmark metrics. Use of this data, coupled with observations and feedback from others for progressive development of team members will be key. Also critical for this position is ensuring provider, team member, and patient satisfaction through continual open communication.

**ESSENTIAL JOB RESPONSIBILITIES:**

**RESPONSIBILITY 1**- Office and Clinic Management

1. Provides direct supervision of front and back-office staff. Oversees enhancement of these department processes.
2. Responsible for daily professional appearance of assigned sites, including the exterior of buildings. Utilizes facility team ticketing system for any identified needs requiring remedy.
3. Orients new staff at appropriate levels.
4. Communicates process changes, issues and accolades for staff, providers and management.
5. Follows an inventory control process for all office and medical supplies, regularly placing orders to correct inventory deficiencies.
6. Responsible for organizing, and conducting regular site meetings.
7. Maintains site regulatory compliance: HIPAA, OSHA, CLIA, Terminal Distribution; 340B Floor Medications
8. In collaboration with the Director of Operations, reviews KPI measurements and monitors site specific productivity goals and objectives for the site.
9. Ensures adequate staff coverage for the responsible sites of LLCHC.
10. Ensures site participation in the Quality Improvement and Compliance plans.
11. Communicates with Director of Operations and site-based providers on operational and oversight issues.
12. Participates in administrative meetings as needed.
13. Oversees proper use, maintenance, problem issues and arranges the repair of office equipment, including computer, fax, copier, and phone.
14. Oversees opening/closing procedures for sites.
15. Independently composes, compiles and prepares any department reports, audits and documents as assigned.
16. Other duties within scope of position as assigned.

**RESPONSIBILITY 2**- Personnel

1. Evaluates performance of front office and clinical staff, students and volunteers. Maintains performance evaluations schedule.
2. Creates and delivers team member coaching and improvement plans.
3. Interviews, hires and trains new team members and ensures proper training to include competency training and testing.
4. Selects candidates for, assists with interview coordination if needed, and identifies successful candidates to fill open positions.
5. Approves time sheets and completes all needed HR and payroll paperwork for supervised team members.
6. Tracks absenteeism and approves time off requests.
7. Executes LLCHC’s progressive discipline process with team members as required.

**RESPONSIBILITY 3** - General

1. Models and promotes professional behavior on a continuous basis.
2. Develops and maintains working knowledge of local, state and national regulations and standards specific to LLCHC and ensures staff and site compliance.
3. Demonstrates a working knowledge of each site’s budget and financial performance, where they exist. Actively works within the budget and staffing parameters and supports cost saving inititatives.
4. Exercises critical thinking in problem solving and presents ideas and solutions clearly and concisely for actual and potential situations.