Field Support Rep

## Description

\*This position is temporarily remote. It requires you to provide your own computer to work. You must provide your own reliable internet access. You must have a headset to answer phones. If you are having connection issues with your internet, you must call the Dispatch Manager and arrange to pickup a hotspot. You must also arrange to drop off this equipment.

The FSR position is responsible for interacting with our clients, RCX management and Drivers. An FSR will generally work 3, 12-hour shifts and 1, 6-hour shift per week.

**Primary Job Responsibilities**

• Providing customer service to RCX clients, field management and drivers.
• Taking assignments from RCX clients.
• Answering phones and assisting clients, RCX management and drivers with all issues pertaining to the day to day operation
• Identifying and assigning drivers and vans to trips received from clients
• Communicating essential information and updates to our clients, RCX management and drivers
• Obtaining proper approvals and documentations necessary for payment
• Perform administrative functions to assist in keeping driver and van information updated.
• Reporting information necessary for the RCX field managers to properly manage the drivers.
• Correctly obtaining and recording trip information for communication and billing to the clients.
• Other duties as necessary to create a proper work environment or that become essential to the day to day operation of the company.

## Qualifications
**Educational Requirements**

• High School Diploma or equivalent

**Experience Requirements**

• Minimum of 1 year of high volume dispatching or call-center experience

**Physical Qualifications**

• Must be a minimum of 21 years of age
• Ability to lift up to 10 lbs.
• Position requires extended periods of time sitting
• Position requires extended periods of time using a telephone
• This position is subject to Random drug and alcohol testing

**Skills**

• Proper phone techniques and etiquette
• Ability to transcribe audio to text
• Ability to professionally communicate both written and orally
• MS Office products, including Outlook, Word and Excel
• Google
• Google Mapping
• DriveCam
• Computerized dispatch software

**Personal Qualifications**

• Excellent interpersonal and communication skills
• Strong attention to detail
• Strong organizational skills
• Ability to juggle multiple deadlines within a stressful environment
• Ability to communicate professionally both written and verbally