Volunteer Coordinator

## Description

**General Function**

Under the supervision of the Director of Development or assigned staff, the Volunteer Coordinator organizes all aspects of the volunteer program, including recruitment, orientation, recognition, tracking, reporting, and evaluation.

The role supports the YMCA mission and demonstrates commitment to YMCA Core Values: Caring, Honesty, Respect, and Responsibility. The Volunteer Coordinator works closely with staff to develop and utilize volunteers effectively and ensure program goals are met.

---

**Core Competencies**

• Provides a quality experience for all stakeholders, including members, participants, staff, vendors, and volunteers
• Treats everyone with courtesy, respect, and consideration; communicates clearly and listens actively
• Embraces diversity and demonstrates a willingness to learn and grow
• Works cooperatively as a team member and accepts constructive feedback

• ---
• **Job Responsibilities**

• Develop and maintain partnerships with community agencies and organizations for volunteer cultivation
• Keep staff informed of volunteer roles and functions
• Ensure volunteers receive proper training and support
• Build a volunteer pool to support programs, facilities, and fundraising initiatives
• Transition volunteers from casual to committed roles
• Motivate, monitor, and recognize volunteers for accomplishments
• Implement and maintain a volunteer tracking system (hours, contact info, certifications, background checks, expertise)
• Collaborate with the Director of Business Services to facilitate background checks and maintain volunteer documentation
• Educate and train volunteers on the YMCA mission and impact
• Interview, screen, and assign volunteers to appropriate departments
• Coordinate volunteer recognition events and develop volunteer orientation
• Represent and promote the volunteer program in the community
• Perform other duties as assigned

## Qualifications
**Knowledge, Skills, and Abilities**

• Bachelor’s degree preferred
• Previous experience organizing volunteers preferred
• Strong leadership, organizational, interpersonal, time management, and project management skills
• Ability to make independent decisions and problem solve effectively
• Strong interviewing, screening, and communication skills, including public speaking and presentations
• Proficient in Microsoft Office and standard business software
• Ability to handle multiple responsibilities with a “can do” attitude

• ---
• **Physical Requirements**

• Bend and stoop occasionally
• Lift up to 25 pounds occasionally

• ---
• **Performance Expectations (Effect on End Result)**

• Enhance YMCA programming and services through volunteer contributions
• Increase staff involvement of volunteers across departments
• Ensure the volunteer program is a vital component of the YMCA
• Grow the number of volunteer campaigners to support annual campaigns