Shift Manager

## Description

**Job Summary:** As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

**Responsibilities:**

• **Supervise Shift:** You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• **Team Leadership:** Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• **Customer Service:** Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• **Food Safety:** Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• **Cash Handling:** Handle cash registers, process payments, and maintain accurate records.
• **Inventory Management:** Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• **Shift Reports:** Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• **Training:** Train new team members on company policies, procedures, and customer service standards.
• **Problem-Solving:** Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• **Cleanliness:** Ensure the restaurant is clean, organized, and presentable at all times.
• **Promotions and Specials:** Assist in promoting new menu items, deals, and promotions to drive sales.

## Qualifications
**Qualifications:**

• **Experience:** Previous restaurant or fast-food experience preferred.
• **Leadership Skills:** Ability to lead and motivate a team effectively.
• **Communication:** Excellent verbal communication skills.
• **Adaptability:** Thrive in a fast-paced environment and adapt to changing circumstances.
• **Availability:** Flexible availability, including evenings, weekends, and holidays.
• **Food Safety Certification:** Preferred but not required (can be obtained on the job).