Clerk I - Circulation

## Description

**SUMMARY**

The Circulation Clerk serves patrons by issuing library cards and maintaining registrations; handling all transactions related to the circulation of library materials, assisting in collection development; and creating a helpful, welcoming environment for all library visitors.

12 hour per week, two to three evening (4-7 pm) shifts/week and alternating Saturdays 9-3.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**include the following. Other duties may be assigned.

***Organization-Wide EXPECTATIONS***

• Follows [*for* *supervisors include:* and enforces] established Library and personnel policy, procedures and work standards.
• Attends work regularly, on time, and as scheduled.
• Exhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal).
• Maintains confidentiality of sensitive information.
• Regularly monitors Library communication venues including but not limited to employee email, staff bulletin boards and the intranet.
• Participates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitment.
• Addresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipment.

***Job-Specific ACCOUNTABILITY***

• Creates and maintains patron accounts.
• Circulates materials: checks in and out; pulls and routes holds, etc.
• Handles financial transactions at circulation desk and public copiers.
• Performs opening and closing task as assigned.
• Selects materials and/or performs collection maintenance as assigned, with oversight from the appropriate collection manager(s) and approval of the department head.
• Provides customer service at the Circulation Desk and at other public desks in the library.
• Performs designated administrative and/or clerical duties per specified Work Instructions.

**WORK CONDITIONS**

• Full-time/Part-time (including evenings and weekends)
• Frequent local travel, occasional long distance travel

## Qualifications
**QUALIFICATIONS**
***EDUCATION and/or EXPERIENCE***

• Minimum of High School Diploma or equivalent required
• Prior library experience preferred

***KNOWLEDGE, SKILLS and ABILITIES***

• Ability to deal tactfully and courteously in person and on the telephone with people of all ages in a business and public service context, and with professional colleagues
• Ability to learn and adapt
• Basic clerical, computer and mathematical skills
• A general knowledge of standard office equipment
• Ability to apply common sense understanding to follow written and verbal instructions
• Ability to work independently and as part of a team

***LANGUAGE SKILLS***

• Above-average written and oral language and communication skills
• Ability to read and comprehend written instructions and business correspondence
• Ability to effectively write routine reports and business correspondences
• Ability to effectively present information and respond to questions from Library personnel and the general public in one-to-one and group situations

***PHYSICAL DEMANDS***

• Effective communication skills, including the ability to convey information verbally or through other means
• Ability to perform tasks that may require visual and auditory acuity
• Ability to remain in seated or standing position for prolonged periods
• Ability to perform tasks that may require reaching, either independently or with assistance
• Ability to occasionally perform tasks that may involve climbing, balancing, stooping, kneeling, or crawling
• Ability to perform job duties in a variety of environmental conditions, which may include extreme fluctuations in temperature.
• Ability to occasionally lift or move objects weighting up to 40 pounds
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the physical functions of this position.

**SALARY AND BENEFITS**

• See Elkhart Public Library Salary Schedule
• See Elkhart Public Library Personnel eManual

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.*