Client Access Specialist - Substance Use

## Position Description

***Northern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package!***

We are seeing a Client Access Specialist to join our team! This position will provide continuous daily supportive services for the Northern Pines offices. This role will support both Northern Pines clients and staff.

**Essential Functions** include

• Provide assistance to SUDS Director, LADC Supervisor and SUDS team (as assigned by director or supervisor) in the following areas:
• Function as the first line of contact for all clients and contacts with all SUDS locations
• Manage client scheduling for all LADC and SUDS MHP staff on the team
• Process all SUDS intakes and referrals received
• Manage all client waitlists
• Update policy/ procedure boards and manual as directed by the SUDS Director to ensure current policies are reflected
• Update program client orientation manual as needed and/or other SUDS forms used in the intake or Rule 25 process
• Maintain familiarity with all billing issues/ codes relating to substance use programs and others assigned
• Coordinate with billing staff, MN-ITS and DAANES to resolve issues
• Connect clients with community resources as needed
• Make internal referrals for client care within the Northern Pines system of services
• Collecting urine samples for testing vendors. This may include but is not limited to: collecting and entering client information, submitting requests via online link for supplies, testing, etc.
• Maintain accurate and timely documentation in client call log
• Other miscellaneous duties as assigned to support the operations of SUDS

**Qualifications**include

• Excellent organizational and interpersonal skills
• Ability to multi task, pay close attention to details, work in a fast-paced environment and work independently at times
• Ability to lift 60lbs on an occasional basis
• Sit and/or stand for long periods of time
• Travel is a function of this position; a valid driver's license is required

**Compensation & Benefits** include

• A starting wage of $21.00/ hour
• Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans
• Health Savings account with employer contribution
• 401K with employer match
• Generous paid time off (1st-3rd year 19 days/152 hours for full time then increases with longevity)
• Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.
• Supportive of time off for a healthy work/life balance
• Bereavement Pay
• Travel reimbursement

Northern Pines Mental Health Center is an Affirmative Action/ Equal Opportunity Employer. Please submit a resume and cover letter to apply.

Keywords: Support Specialist, Support Staff, Receptionist, Reception, Administrative Support, Medical Reception, Medical Administration, Minnesota, Mental Health, Non-Profit, Program Support, Scheduler, Client Relations, Customer Service