Lot Attendant-Hilo

## Description

**Job Summary:**

Responsible for supporting the company’s **Vision:** “Best place to work & Best place for our guests to do business” and **Mission:** “Build long term relationships with our associates & guests & make a positive difference in our community”.

**Essential Job Responsibilities:**

• Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival and shuttle both sales and service guests.
• Closing Lot- Clean all bathrooms and breakrooms. Empty all trash. Clean all windows. Clean guest waiting area for the next day.
• Ensure that there are cleaned and washed rental vehicles if needed.
• Moving vehicles need to be transferred to correct location to be serviced or stored.
• Wash vehicles and Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
• Opening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guest. Help set up service area for days business
• Detail supplies – all supplies are out and monitored for reorder
• Detail supplies -all supplies need to be stored and detail bays are spotless
• Showroom cars and washed are ready to receive guests.

**Additional Responsibilities: *Adhere to the Tony Group Standards***

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)
• Vehicle security – ensure that all vehicle doors and windows are locked
• Driveway -all supplies need to be stored and driveway spotless
• Showrooms are ready to receive guests

## Qualifications
**Required Skills/Abilities:**

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

**Education and Experience:**

• High school diploma or equivalent.
• No experience needed will train.

**Physical Requirements:**

• Prolonged periods of standing.
• Must be able to lift up to 50 pounds at times.