Membership Manager

## Description

A Girl Scout Membership Manager is responsible for developing and executing strategies to attract, retain, and grow Girl Scout membership within a designated geographic area. The Membership Manager will ensure a positive experience for all participants through effective outreach, communication, continued support and relationship management.

**Values**: Passion for the Girl Scout mission, positive attitude, strong work ethic, adaptability in changing environments and respect for colleagues, volunteers and other stakeholders.

This is a safety sensitive position. This position requires fluency in both English and Spanish.

**Key Responsibilities:**

• **Membership Recruitment:**
• Through analysis of community needs, and demographic and membership data, develops and implements a strategic recruitment plan for membership growth in designated geographic areas. Increased focus on Hispanic and emerging communities.
• Organizes and conducts recruitment events to achieve membership recruitment goals and works with volunteer recruiters to conduct recruitment events in their geographic area.
• Identifies and targets potential new Girl Scout members through community outreach, partnerships with schools and organizations, and social media campaigns.
• Conducts presentations and workshops to educate families about the Girl Scout program.
• Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
• **Membership Retention and Support:**
• Provides support and guidance to troop leaders to equip them with the necessary skills for leading successful troops, to ensure quality programming and to increase member satisfaction.
• Ensures a welcoming and comprehensive onboarding experience, easy access to resources, continual communication and learning opportunities for new troop leaders and volunteers.
• Organizes member appreciation activities to foster loyalty and retention.
• Provides timely problem solving and conflict resolution support when appropriate.
• **Administrative Volunteer Support:**
• Establishes the appropriate volunteer administrative support team to accomplish priorities by selecting, appointing, and coaching volunteers.
• Works with admin team to plan recruitment, learning, support and retention efforts.
• Attends monthly meetings to provide information, mini-trainings and continued support to administrative team members, troop leaders and support volunteers.
• **Volunteer Recruitment and Management:**
• Recruits, onboards and supports adult volunteers to serve as troop leaders, committee members, support staff, volunteer recruiters and various administrative roles.
• **Data Analysis and Reporting:**
• Monitors membership trends and analyzes data to identify areas for improvement and adjust recruitment strategies accordingly.
• Prepares regular reports on membership growth, retention rates, and performance.
• **Community Engagement:**
• Collaborates with local businesses, organizations, religious institutions and community leaders to promote Girl Scouting initiatives and increase visibility.
• Participates in community events and festivals to connect with potential members and volunteers.
• **Administrative:**
• Provides high quality customer service by optimizing the use of technology, clarifying desired information, researching, locating and delivering findings.
• Works with Membership Support Specialist to properly document all pertinent information in Salesforce to support conversion of leads.
• Assists with volunteer appreciation activities, retreats, training conferences, and events.
• Attends all regular staff meetings, department meetings, team meetings, and additional staff events when requested or assigned.
• Promotes good working relationships with staff and volunteers.

Performs other duties as necessary or assigned.
## Qualifications
**Minimum Qualifications**
**Required Skills and Qualifications:**

• Strong communication and interpersonal skills to effectively build relationships with diverse audiences.
• Bilingual in English/Spanish is required.
• 2+ years of demonstrated experience in membership development/sales, recruitment, and retention strategies.
• Excellent organizational and time management skills to manage multiple projects and deadlines.
• Ability to work independently and as part of a team to achieve organizational goals.
• Passion for the Girl Scout mission and commitment to empowering girls.

**Minimum Qualifications:**

• Ability to model behavior consistent with the Girl Scout Mission, Promise, Law, and values.
• Ability to work effectively with people from diverse backgrounds.
• Willingness to work a flexible schedule, including evenings and weekends, occasional overnights as necessary, and ability to travel as job area assignments require.
• Willingness to work in a flexible work environment, including satellite property, offsite from home office, public spaces, or other location as job requires.
• Must be able to lift and move equipment weighing approximately 25 pounds.
• Proof of meeting Oklahoma State requirements regarding auto licensing, driver’s license.
• Knowledge of Girl Scouting a plus.
• Bachelor’s degree or equivalent work experience preferred.