IT Specialist

## Description

**Position Title:** IT Specialist

**Reports To:**Senior Manager of IT

**Location:** Plano, TX

**Description**

Support the organization by managing business processes and systems including ARKRAY’s SAP Business One Enterprise Resource Planning (ERP) system, HighJump Warehouse Management System (WMS), CoreSystems CoreSuite Software-as-a-Service (SaaS) system, Electronic Data Interchange (EDI), and ARKRAY’s Complaint Handling System (CHS).

**Essential Responsibilities**

• Manage and oversee system performance for ERP, WMS, and SaaS systems to ensure proper functionality.
• Gather and analyze system needs while communicating effectively between functional process owners, internal IT resources, and third-party technical support for ERP, WMS, and SaaS applications.
• Organize validation of software patches, updates, and enhancements, including scheduling and testing routine system updates for new product version releases in coordination with ARKRAY Quality Systems.
• Lead integration interfaces between ERP, WMS, and SaaS systems to ensure accurate data transfer and transactions in alignment with ARKRAY requirements.
• Schedule system maintenance and updates as needed in conjunction with the IT department.
• Provide maintenance and production support of EDI, including resolving issues between ERP, customers, and third-party exchanges.
• Perform EDI updates, testing, and ongoing support for new and existing relationships.
• Review and analyze data to identify gaps and inaccuracies within ERP and EDI systems; support continuous improvement related to EDI/ERP data integrity.
• Support ERP upgrades, including test planning and execution for pre- and post-go-live changes.
• Analyze and interpret business and systems requirements for EDI/ERP support.
• Develop and maintain source code, perform application development, and provide support for the Complaint Handling System (CHS), including product/process changes and system validation.
• Perform testing and support regulatory documentation to ensure accuracy, reliability, and data integrity for EDI, ERP, and CHS.
• Provide training for newly implemented EDI functions and CHS application requirements.
• Design, develop, and maintain Crystal Reports for ERP, Complaint Handling, and Sales reporting.
• Perform other reasonably related duties as assigned by management.

## Qualifications
**Qualifications**

• B.A. or B.S. in Computer Science or closely related field (work experience may be substituted for degree).
• Experience with SAP Business One, HighJump WMS, and CoreSystems CoreSuite is a plus.
• SQL Server experience is critical, including SQL queries, data warehousing, and in-depth knowledge of SQL Server Reporting Services (SSRS).
• Hardware and software troubleshooting skills are essential.
• Ability to think critically to solve complex technical issues.
• Experience with FDA software validation processes and procedures, including validation testing, is a plus.
• Proficiency with Microsoft Office applications required.
• Strong verbal/interpersonal communication skills; strong analytical and problem-solving skills.
• 7+ years programming experience (Microsoft Visual Basic, SQL Server, Access, Windows API; Windows 7/8/10; Windows Server 2008/2012/2016; web scripting such as VBScript/JavaScript/HTML a plus).
• 5+ years of EDI and ERP systems integration and support experience.
• Experience with systems development, support, and validation within an FDA regulated environment preferred.

**Physical Requirements**

• Ability to lift computers and monitors into position on desks or tables (approximately 30 lbs.).
• Ability to sit for long periods of time using a computer.
• Ability to spend time on feet and walking around the building.

**ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities.**