Counter Sales Associate

## Description

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| | | | | --- | --- | | **Counter Sales Associate** Full-Time | Branch | **$17.50 – $26.50 / hr** Hourly Pay Range Reports To: **Branch Manager** | |

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| DEPARTMENT **Counter Sales** | | EXPERIENCE **Experience Preferred** | | BENEFITS ELIGIBLE AFTER **45 Days of Employment** |

**ROLE OVERVIEW**

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

**CORE RESPONSIBILITIES**

**Order Fulfillment & Inventory**

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

**Customer Service**

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or escalate as needed
• Maintain a clean, organized counter and product display area

**Sales & Product Knowledge**

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

**Teamwork & Standards**

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

**Summary**
## Qualifications
**QUALIFICATIONS**

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

**BENEFITS**

Eligible to enroll on the 1st of the month following 45 days of employment

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| - Medical, Dental & Vision - Short & Long-Term Disability - Life Insurance - Flexible Spending Account (FSA) - Telehealth - Gym Reimbursement | - 401(k) with Company Match - Free Surgery & Imaging Program\* - Free Medications\* - Delta Perks — Local Discounts - Discount Hub - Coverage available for families |

*\* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.*

*Additional duties may be assigned as needed. We are an equal opportunity employer.*