Financial Coordinator

## Description

• Helps patients by providing service cost information and assistance.
• Processes inbound calls.
• Audits charts and insurances.
• Collects outstanding balances and pre-appointment payments.
• Triages customer needs.
• Maintains patient charts with appropriate data entry, insurance information and referrals or prior authorizations.
• Answers incoming phone calls in a timely manner.
• Follows PHI security and HIPAA compliance in accordance with federal laws.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
• Updates job knowledge by participating in educational opportunities.
• Develops knowledge of customer needs and trends to improve customer satisfaction and loyalty.
• Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

## Qualifications

Education, Experience, and Licensing Requirements

• 1 year in a collections or insurance environment
• Experience with scheduling systems is preferred

Qualifications/Skills

• Adaptable to new technology
• Verbal communication
• Creating a safe, effective environment
• Organization
• Scheduling
• Professionalism
• Customer focus
• Confidentiality
• Ability to maintain composure in high-pressure environment
• Problem analysis and resolution
• Ability to function in self-driven environment
• Multitasking in multiple computer-based information systems.

Schedule Requirements

• Travel up to 0%

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 10 lbs
• Prolonged periods of sitting, standing and bending