Customer Service Representative

## Description

Job Responsibilities

• Handle all customer service related inquires pertaining to the wholesale website and sales.
• Oversee sales and returns for wholesale website.
• Distribute orders for fulfillment.
• Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service.
• Help customers navigate the website and place orders online.
• Provide knowledgeable answers to questions about products, pricing and availability.
• Help resolve product returns, respond to shipping inquiries and answer order status questions.
• Resolve shipping and credit card issues.

## Qualifications

• Excellent communication skills with the ability to identify and communicate issues to department personnel and find solutions for those issues.
• Proficiency with PC, MAC and apple products.
• Previous experience with Shopify preferred, but not required.
• Previous experience with Lightspeed Retail preferred, but not required