Director of Professional Services

## Description

Job Purpose

• The Director of Professional Services at EHM Senior Solutions is responsible for leading and managing the professional services team to ensure the delivery of high-quality services to clients. This role involves strategic planning, client engagement, and the continuous improvement of service offerings to meet the evolving needs of the senior care industry.

Key Responsibilities

• Lead and inspire a multidisciplinary home health team to deliver compassionate, compliant, and patient-centered care.
• Serve as the Clinical Manager under the Medicare Conditions of Participation, ensuring excellence in outcomes and documentation.
• Oversee quality, performance, and patient satisfaction using WellSky and CarePort systems.
• Partner with the Executive Director to drive operational efficiency, strategic growth, and CHAP compliance.
• Hire, mentor, and develop clinical supervisors and staff; ensure ongoing education and competency validation.
• Monitor key operational indicators to anticipate staffing needs and ensure seamless continuity of care.
• Lead onboarding and orientation for new clinical hires; foster a culture of learning and accountability.

## Qualifications

Required Education

• Associate's or Bachelor's degree in Nursing, Business Administration, Healthcare Management, or a related field. A Master's degree is preferred.

Required Experience

• Current Active Michigan License as a Registered Nurse
• Minimum 2 years of clinical leadership or supervisory experience in a Skilled Home Health Care setting.
• 3 years of experience as a Skilled home care clinician or hospice clinician
• Proficiency in WellSky, Microsoft Office, and familiarity with CarePort or Epic preferred.
• A collaborative spirit and passion for leading teams that deliver exceptional care to older adults.