In Room Dining Server

## Description

**Position Overview:** Deliver and serve food and/or beverage items, to guest rooms, adhering to service standards to ensure guest satisfaction.

| |

| --- |

| **Essential Job Functions:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Hospitably greet, prepare, and serve dining order to guests according to Hilton Hospitality beverage service standards. - Prepare and deliver guest room amenities, (i.e., fruit baskets, etc.) upon request as needed. - Abide by all Local, State, Federal and Corporate requirements pertaining to serving alcoholic beverages. - Prepare station for readiness prior to opening and closing of each shift. - Follow all cash handling and bank operating procedures as outlined by Hilton Hospitality. - Perform all side work duties according to side work schedules. - Other duties and responsibilities as assigned. - The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. - Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples. |

## Qualifications

| |

| --- |

| **Qualifications, Job Knowledge, Experience, Skills, Abilities:** - High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to communicate, verbally, effectively with guests and co-workers; respond to guest requests. - Ability to use point of service computer. - Full knowledge of state liquor laws. - Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift. - Ability to handle cash/credit transactions. - Ability to operate beverage equipment, e.g., coffee maker. - Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers. |

| **Physical requirements of the position and work environment:** - Must be able to walk, climb stairs. - Must be able to bend, stoop, and crouch. - Must use hands to reach, grasp, handle, push and pull. - Must have good near and far vision. - Must be able to hear, talk, smell. - Must be able to lift & carry up to 30 pounds. - Majority of duties are performed standing and indoors. - Noise level moderate. |

| **Hilton Nashville Downtown Additional Property Specific Functions:** - **Must complete Hilton brand required trainings.** - **Must maintain valid Tennessee ABC Card.** |