Bartender-Trattoria Il Mulino

## Description

**Position Overview:** Prepare, manage, and dismantle the bar in accordance with established policies and procedures at Trattoria Il Mulino. Ensure a safe and efficient operation while upholding service standards to deliver exceptional guest experiences.

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| **Essential Job Functions:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Warmly welcome, prepare, and deliver beverages to guests in alignment with Trattoria Il Mulino and Hilton Hospitality's service standards. - Possess knowledge of the restaurant menu and recommend beverage pairings to enhance guest satisfaction. - Serve all courses and alcoholic/non-alcoholic beverages to guests, upholding service standards in a fine dining setting. - Remain informed about daily specials and maintain awareness of menu items throughout the shift. - Complete guest orders with the use of suggestive selling techniques and input them into the system, ensuring accurate transmission to the kitchen. - Demonstrate comprehensive knowledge of table arrangements, room capacity, hours of operation, and uphold restaurant dress code. - Possess in-depth knowledge of liquor brands, beers, non-alcoholic selections, and correct glassware and garnishes. - Acquire extensive knowledge of wines, champagnes, and menu items, including preparation methods, ingredients, and quality standards. - Ensure proper use and maintenance of equipment, adhering to all departmental policies and service procedures. - Complete opening side duties, including stock and supplies check, napkin folding, and preparation of cold food items. - Assist leadership team with inventory as requested. - Organize and prepare assigned station prior to guest arrival, following service standards. - Review reserved tables and follow up on special arrangements for pre-assigned tables. - Craft and serve drinks with friendliness, courtesy, and timeliness, adhering to established guidelines, policies, and safety procedures mandated by the company, state, and hotel. - Comply with all Local, State, Federal, and corporate regulations related to the service of alcoholic beverages. - Clear tables of trash and used glassware, ensuring cleanliness of tablecloths and the surrounding area. - Collect and report tips at the end of the assigned shift. - Complete closing side duties, including storing reusable goods, equipment cleaning, and restocking for the next service. - Remove all dirty linen, marry and stock condiments, and reset tables for the next meal period. - Complete closing reports as assigned and report to the supervisor before leaving duty. - Attend department meetings and follow the maintenance program and cleaning schedule. - Other duties and responsibilities as assigned. - The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. - Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples. |

## Qualifications

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| Qualifications, Job Knowledge, Experience, Skills, Abilities: - Must have advanced knowledge of service of various alcoholic beverages - High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals - Ability to communicate, verbally, effectively with guests and co-workers; respond to guest requests - Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. - Competence in handling cash and credit card transactions. - Ability to stand and work in confined spaces for long periods of time. - Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers |

| **Physical requirements of the position and work environment:** - Must be able to walk, climb stairs. - Must be able to bend, stoop, and crouch. - Must use hands to reach, grasp, handle, push and pull. - Must have good near and far vision. - Must be able to hear, talk, smell. - Must be able to lift & carry up to 50 pounds. - Duties may be performed indoors or outdoors. - Noise level moderate. |

| **Hilton Nashville Downtown Additional Property Specific Functions:** - **Must obtain valid Tennessee ABC Card.** - **Must complete Hilton brand required trainings.** |