Front Desk - Patient Services Representative - Receptionist

## Description
We are seeking a dependable, professional, and highly organized receptionist to join our busy pain management practice for our Park City (Kimball Junction) and Heber City clinics.

Job Responsibilities

• Welcomes and greets patients and visitors in person
• Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel
• Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Scheduling within the guidelines of multiple providers, verifying schedules and insurances
• Assure the accurate new patient packet is mailed or emailed at time of scheduling
• Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.
• Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:

• Demographic information
• Collect and post/record payments for patients

Cost Estimates

Verify insurance coverage, benefits, and client financial responsibility

• Max out of pocket
• Deductible
• Copay
• Coinsurance
• Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays
• Maintain reception areas
• Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
• Coordination of patient referrals
• Ability to multitask
• Maintains operations by following policies and procedures; reporting needed changes
• Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well
• Demonstrate respect for our patients and fellow care team members in every interaction
• Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service
• Always maintain a professional and positive attitude
• Demonstrate teamwork and support for fellow team members by offering assistance as needed

## Qualifications

Requirements

• Must have high school diploma or GED.
• A valid driver's license and reliable transportation with the ability to commute safety in all weather conditions, including snow.
• Strong computer, typing, and data entry skills
• Excellent professional communication and customer service skills with the ability to effectively manage difficult patient interactions
• Ability to multitask in a fast-paced, high-volume clinic.
• Dependable, organized, and detail-oriented.
• Team player with a postive attitude.
• Previous medical office experience preferred.
• Looking for applicants with availability for work hours Monday, Tuesday, Wednesday, and/or Thursday. Friday's off.