Business Applications Specialist

## Responsibilities

The Business Applications Engineer is responsible for owning, supporting, and evolving a complex business application ecosystem. This role requires high availability and performance, leads integration and new technology deployments, provides Tier 3 support, and builds redundancy by partnering with the existing Applications Specialist to document and cross-train on critical systems. Prior real-world production experience is required. This position reports directly to the VP, Head of Information Technology and is an **on-site role** based out of our 345 Park Avenue office.

• **Application Ownership:**Support and manage core business applications to help ensure reliability, performance, and continuity of operations.
• **Technical Support & Issue Resolution:**Provide advanced support for business applications, troubleshooting issues, and help drive timely resolutions to minimize operational disruption.
• **System Implementations & Integrations:**Lead the implementation, integration, and ongoing improvement of all business applications and supporting technologies, including AI-driven security and operational applications.
• **MCP & Containerized AI Services:**Support containerized services and AI-related technologies in production environments, including deployment, configuration, and integration with business applications.
• **Security & Access Control:**Support identity, access, and security administration for business applications while helping to maintain compliance with organizational and audit requirements.
• **Data Management & Reporting**: Automate & Support reporting and analytics activities, including SQL queries and Power BI dashboards, while helping to ensure data accuracy, accessibility, and continuity.
• **Vendor & Stakeholder Coordination:**Coordinate with vendors and internal stakeholders to support business application initiatives, issue resolution, and ongoing service improvements.
• **Documentation & Knowledge Sharing:**Maintain clear documentation and share knowledge to support operational consistency, cross-training, and ongoing application support.
• **Operational Continuity & Backup:**Support continuity planning, cross-training, and backup coverage to help reduce single points of failure and maintain reliable application support.

## Qualifications
#### Required qualifications

• Bachelor's degree in IT, Computer Science, or related field (equivalent experience considered).
• 5+ years managing enterprise business applications in complex, multi-system environments.
• Proven experience with system integrations using REST APIs, webhooks, and middleware/iPaaS platforms (e.g., Azure Integration Services, Power Automate). Experience with Copilot Studio and generative AI solutions (Claude, OpenAI).
• Working knowledge of SQL and relational databases. Experience with Power BI or equivalent BI tools; familiarity with data warehousing or ETL concepts preferred.
• Proficiency in Python and PowerShell for automation and application support.
• Knowledge of Entra ID, SSO/SAML, OAuth 2.0, and RBAC for enterprise identity and access management.
• Hands-on experience deploying and managing Docker containers in Azure, including MCP server implementation—containerization, endpoint configuration, secrets management (Azure Key Vault), and integration with AI platforms.
• Strong troubleshooting skills with the ability to perform root-cause analysis across application, integration, and infrastructure layers. Familiarity with Azure Monitor and Log Analytics for health monitoring, alerting, and incident response.
• Excellent communication, documentation, and collaboration skills; able to present technical content to non-technical stakeholders.

#### Preferred qualifications

• Expertise in property management software, tenant experience platforms, identity management, analytics, and physical security/smart building systems; Yardi experience a plus.
• Familiarity with AI-driven security/enterprise operations platforms and real estate technology.
• Hands on Docker Container Experience in Production Environment.
• Exposure to Agile/Scrum and ITSM frameworks (e.g., ITIL); Fresh Service experience preferred.
• Relevant Microsoft or industry certifications—such as AZ-104, PL-200, SC-300, AI-900.