Clinical Operations Dialysis RN

## Description
**Clinical Operations RN**
***Why Work at Concerto? What is in it for you?***

• Competitive pay
• Lower nurse to patient’s ratio
• Clinical/Corporate Career Advancement
• Medical, dental, vision, short- and long-term disability benefits
• Pet Insurance
• 401k match of 50% up to 6% of salary
• PTO
• Holiday Pay
• Discounts through Nectar
• Employer Paid Employee Assistance Program

***You Might Be a Good Fit If You are…***

• Compassionate and Empathetic
• A Critical Thinker and Problem-Solver
• Collaborative and Team-Oriented
• An Excellent Communicator
• Purpose-driven and Accountable
• Committed to Quality and Compliance

**Why is this Role Essential?**

The **Clinical Operations Nurse** is a full-time, exempt position responsible for supporting the local leadership team and overseeing multiple sites within multiple states, with no direct reports. Under the direction of the **Vice President of Operations** and **Regional Director of Operations**, this role collaborates with regional and clinical leadership teams to drive Concerto quality standards and promote a multidisciplinary approach to patient care.

The Clinical Operations Nurse reports directly to the **Regional Director of Operations** and is accountable for ensuring compliance with CRS policies and procedures, maintaining quality outcomes, supporting staffing and operations, and promoting excellence in customer service.

**Physical Demands and Work Environment:**

• Must be able to lift at least 25 lbs.
• Requires frequent mental, visual, and auditory attention to patients, customers, and staff.
• Work environment is characteristic of a healthcare facility with controlled temperature and moderate noise levels.
• May be exposed to infectious or contagious materials.
• Requires regular travel between states and facilities.

• **What Will You Do?**
• **Staffing & Support:**

• Assist with education, training, and onboarding of new and existing Concerto teammates.
• Provide ongoing education and in-service opportunities based on identified needs.
• Participate in regular staff meetings to share updates and address concerns.
• Provide floor staffing support during emergencies, including coverage for PTO (scheduled or unscheduled), with potential for third-shift assignments.

**Quality**

• Support oversight of facility outcomes and assist Regional Managers in monitoring quality indicators.
• Collaborate with leadership and interdisciplinary teams to address quality improvement challenges and develop action plans.
• Conduct follow-up on clinical operations calls, medical chart audits, and additional audits as assigned.
• Promote adherence to KDOQI guidelines, regulatory standards, and CRS professional standards of care.
• Assist with data tracking and chart audits to evaluate and improve patient outcomes.
• Participate in QAPI meetings, CIPA/POC meetings, and Nursing Home QA/QI meetings as requested.
• Support the development and follow-up of corrective action plans.

**Regulatory & Safety**

• Assist in follow-up of Adverse Occurrence Reports (AORs) and educate staff on proper reporting procedures.
• Report and follow up on equipment repairs as needed.
• Support the implementation of corrective actions from state survey recommendations.
• Provide clinical support for new unit openings.
• Assist with patient grievance processes and lab redraw follow-ups.

**Customer Relations & Communication**

• Serve as a liaison between facility medical directors, physicians, and nursing staff when needed.
• Advocate for patients and promote a culture of compassionate care.
• Collaborate with Regional Managers to enhance team communication and strengthen relationships among RNs and PCTs.
• Promote positive customer service practices and ensure excellent service to all internal and external stakeholders, including patients, families, nursing home staff, CRS employees, and physicians.
• Maintain consistent and effective communication with the Vice President, Directors, Regional Managers, and facility leadership teams.
• Regularly meet with leadership to review audits, staffing, and patient care outcomes.
• Support educational and training initiatives across facilities as needed.
• Collaborate with the Clinical Services Team on shared initiatives.
• Perform additional duties as assigned.

**Additional Physical Requirements**

• Must meet the requirements of Ishihara’s Color Blindness test as a condition of employment.
• May provide direct patient care requiring heavy lifting, prolonged standing, and assistance with patient mobility.
• Occasionally move or assist with equipment weighing up to 200 lbs. and lift chemical/water solutions up to 30 lbs. as high as 5 feet.
• Requires consistent attention to detail and situational awareness in a dynamic healthcare environment.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

## Qualifications

**What’s Required?**

• Graduate of an accredited school of Nursing
• Current State appropriate or Compact RN License
• Minimum of three (3) years of Dialysis RN experience required
• BLS Provider certification
• Firm understanding of CMS Regulations and KDOQI Guidelines
• Basic use of Microsoft Office including: Outlook, Word, Excel, and PowerPoint
• Unencumbered Driver’s License and ability to travel via plane or car, as needed

**Physical Demands and Work Environment:**

• Must be able to lift at least 25 lbs.
• Requires frequent mental, visual, and auditory attention to patients, customers, and staff.
• Work environment is characteristic of a healthcare facility with controlled temperature and moderate noise levels.
• May be exposed to infectious or contagious materials.
• Requires regular travel between states and facilities.