CUSTOMER EXPERIENCE CENTER REPRESENTATIVE

## Description

**CUSTOMER EXPERIENCE CENTER REPRESENTATIVE**

**Company:** Royal Auto Group of San Francisco

**Location:** San Francisco, CA

**Schedule:** Full-Time, Monday – Friday (**No Weekends!**)

**Position Type:** In-Office

**About Royal Auto Group**

Join one of San Francisco’s premier automotive groups! At Royal Auto Group, we pride ourselves on delivering an exceptional, seamless experience to our guests. Our multi-brand dealership network is growing, and we are looking for motivated, energetic, and articulate Customer Service Professionals to join our centralized call center team. If you thrive in a fast-paced environment and love helping people, we want to talk to you!

**Why Work with Us?**

• **Work-Life Balance:** Enjoy your weekends! We offer a reliable **Monday through Friday** schedule.
• **Career Growth:** We love to promote from within across our various departments and brands.
• **Vibrant Culture:** Work with a supportive, high-performing team in the heart of San Francisco.
• **Competitive Pay & Benefits:** Includes medical, dental, vision, and paid time off.

• **Key Responsibilities**
• As a Customer Service / Call Center Representative, you will be the primary voice of our dealerships, handling inbound inquiries and making outbound follow-ups.

• Answering high-volume inbound calls with professionalism, enthusiasm, and a helpful attitude.
• Assisting customers with inquiries regarding vehicle service scheduling, parts availability, and general dealership information.
• Directing calls efficiently to the correct departments (Service Advisors, Parts Department, or Sales).
• Making outbound follow-up calls to confirm appointments, provide status updates, and ensure customer satisfaction.
• Accurately logging customer information and updating records in our database.

## Qualifications

• **Experience:** 1–2 years of experience in a call center, customer service, or hospitality role (automotive industry experience is a plus, but not required!).
• **Communication Skills:** Clear, confident, and professional verbal communication with top-tier listening skills.
• **Tech Savvy:** Ability to navigate multiple computer screens, CRM software, and scheduling tools simultaneously.
• **Reliability:** Consistent attendance and a strong work ethic.
• **Team Player:** A positive attitude and the ability to collaborate effectively in a fast-paced shop/dealership environment.