JobSpringCall Center Representative
RALEIGH MEDICAL GROUP PA · CARY, NC 27511
About The Role
## Call Center Representative
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| **Title:** | Call Center Representative – Dermatology |
| **Location:** | Onsite |
| **Department:** | Dermatology |
| **Shift:** | Monday - Friday | Day Shift |
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**Call Center Representative – Dermatology**
In-Office
**Help create a positive patient experience from the very first call.**
Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by managing incoming calls, coordinating appointment scheduling, processing patient requests, and supporting communication between patients and clinical teams.
The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.
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### **Responsibilities**
- Answers and directs incoming telephone calls in a professional and courteous manner
- Schedules, reschedules, and cancels patient appointments accurately and efficiently
- Returns patient calls and routes messages appropriately
- Processes incoming patient requests through the patient portal and website
- Enters and updates patient demographic and insurance information while ensuring accuracy and completeness
- Submits new patient requests to the appropriate provider through the electronic health record (EHR) system
- Verifies insurance eligibility for same-day appointments when applicable
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