Site Manager

## Description

Oversee the operations, clients, and employees of a specific site and relay any issues and needs to the Area Manager. Support individuals with developmental disabilities of a specific site to reach their full potential intellectually, emotionally, spiritually and physically - ensuring that the site promotes individual choice and personal growth. Collaborate with other site managers to be responsible for employee training, scheduling, and overseeing of programmatic issues as a whole. Be the team leader, overseeing and assisting all site employees in all aspects of their jobs. Help create and maintain a positive working environment where employees feel they are a valued member of the team. Maintain professional conduct and adhere to agency and state policies and procedures at all times. When needed, assist clients with daily needs, as specified in individual care plans and Activities of Daily Living (ADLs). Provide support with daily life skills, community integration through outside activities, and assistance with medical care.

**Note:** This is a full-time (40-hours/week), 2-part position. Part of the position consists of a minimum of 1 shift of direct service to clients on site, and the other part involves indirect service in support of clients regarding client and employee paperwork. See the document for percentages. Direct client service hours may fluctuate week to week depending on the needs of Cascade Connections clientele and employee availability. A schedule of either Tuesday through Saturday or Sunday through Thursday will apply as appointed by the Area Manager.

**Requirements:**

• At least 18 years of age
• High school diploma or equivalent
• Effectively communicates and understands, reads, and writes in English
• Willing and able to follow Cascade Connections’ drug-free workplace policy and submit to for-cause drug testing
• Organized and efficient
• Able to work independently and in a group
• Able to perform the personal care and housekeeping tasks detailed in this document
• Able to fulfill non-standard work hours (at least one evening and one weekend) as needed by the program
• Able to work with a diverse set of clientele in various settings
• Treats all clients with respect and is able to relate in a warm and caring manner
• Strong problem-solving skills and ability to make quick decisions
• Approximately 2 years of higher education or 3 years of experience in social service work (prefer 2 years minimum working directly with people with disabilities in a residential setting is preferred)
• Proficiency in Microsoft Office programs
• Able to follow Cascade Connections’ on call schedule as assigned by the Area Manager
• Able to work well with people and demonstrate strong leadership and management qualities
• Able to manage funds and assist in the reconciling of client accounts
• Ability to become a signer on client bank accounts, as Cascade Connections has Rep Payee status to the majority of our clientele
• Able to meet the “Additional Requirements” below

**Additional Requirements:**

• Valid Washington State driver’s license, clear driving record, reliable transportation, and proof of automobile insurance
• Residence phone or cell phone (upon hire)
• US bank account for direct deposit (upon hire)
• Disclosure Statement (upon hire)
• Passing federal fingerprint background check (initial background check authorization submitted within 1 day of hire; fingerprints for federal background check submitted prior to working unsupervised)
• Negative 2-step T.B. test results (Cascade Christian Home only, initiated within 3 days of hire)
• Orientation & Safety Training and Policy & Procedures Training (first day of employment)
• Food Handler’s Permit (Cascade Christian Home only, within 14 days of hire)
• Hepatitis B vaccine or waiver (within 30 days of hire)
• First Aid/CPR/AED Certification (within 30 days of hire, prior to working unsupervised)
• Bloodborne Pathogens Training (within 30 days of employment)
• 40-hour CORE and 30-hour Population-Specific Trainings (within 120 days of hire)
• Developmental Disability Specialty Training (if not required to take 40-hour CORE, within 120 days of hire)
• Nurse Core Delegation Training (prior to being delegated for medication administration
• RIGHT RESPONSE Advanced Certification (within one month of hire)
• Peer Coaching Certificate (within six months of hire or three months of promotion)
• Home Care Aide (HCA) Certification (within 200 days of hire) or NAC/LPN/RN certificate
• Signed Direct Support Professional - Behavioral Technician job description (after acquiring RIGHT RESPONSE Advanced Certification)

**Physical Requirements:**

• Lifting, transferring, and positioning clients:
• Lifting up to 40lbs
• At times, 1-person or 2-person lifts are required.
• Clients may require transferring with the use of a Hoyer Lift. See individual client plans for procedures.
• In an emergency, staff should be able to move up to 100lbs.
• Bending, scooping, and reaching:
• Assist clients with physical therapy exercises.
• Dress clients and change attends when necessary.
• Assist with doing laundry, carrying supplies, and putting supplies away.
• General household cleaning/maintenance (mopping, vacuuming, tidying up, dishwashing, washing windows, changing light bulbs, yard work, etc.)
• Transportation:
• Assist both wheelchair-bound and mobile clients in and out of the van if needed.
• Follow proper procedures for securing seat belt straps, safety straps, and wheelchair belts.

• **Direct Support Responsibilities:**
• **This section accounts for 20% of this position qualifying as ISS.**

• Understand and follow Cascade Connections mission statement and values.
• Understand and regularly review each client’s Person-Centered Service Plan (PCSP), and follow plans when providing care.
• Understand and regularly review Individual Instruction and Support Plans (IISPs). Carry out goals and training programs as specified in the IISP and provide care that is consistent with the IISP. Appropriately document all goals worked on.
• Understand and regularly review Positive Behavior Support Plans (PBSPs) and Functional Assessments (FAs) for applicable clients. Follow strategies identified in the client’s PBSP in response to their challenging behaviors.
• Follow support plans in regards to medication administration, and document medications in the Medication Administration Record (MAR).
• Support clients to complete ADLs as independently as possible. Assist and supervise clients with daily personal care (e.g., bathing, toileting, etc.) to ensure their safety and well-being at all times. Assist clients in carrying out basic household chores (e.g., cooking, cleaning, doing laundry, etc.).
• Support clients’ access to the community by referring to activity calendars and allowing flexibility for scheduled and unscheduled outings. Assist clients with community interactions. Be professional, and lead by example.
• Establish and maintain positive communication, working relationships, and professional boundaries with clients, guardians/family members, healthcare practitioners, community members and co-workers. Keep the Area Manager apprised as issues arise.
• Assist clients with financial transactions as directed by the Area Manager. Keep receipts for all client purchases, and document appropriately.
• Assist clients in accessing appropriate transportation, either by agency vehicle or by public transportation (note: staff are required to use personal vehicles - with active insurance and updated vehicle inspection when appropriate agency vehicles are unavailable).
• Help keep agency vehicles clean and in good repair, and report any damage or problems to the Area Manager.
• Assist and instruct clients in emergency evacuation procedures. Ensure monthly apartment safety checks and fire drills are completed and complete if necessary.
• Read information boards and Therap SComms/T-Logs/ISP data, check office box for notes, and exchange pertinent information with staff.
• Complete all documentation on assigned clients prior to leaving shift on site. Documentation includes, but is not limited to, MARs, ADLs, Intake/Elimination Records, IISP goals, T-Logs, etc.
• Report unusual or emergent situations to the Area Manager. Complete Therap General Event Reports (GERs) within 24 hours of the incident for review. Notify DDA case managers within one hour of the incident if required by DDA policy.
• Immediately report all alleged or suspected abuse/neglect/exploitation to Residential Care Services (Complaint Resolution Unit) and the Area Manager
• Safeguard the confidentiality of client records and information (see Confidentiality Pledge).
• Participate in all designated in-service trainings lead and/or attend all staff meetings, as directed by the Area Manager.
• Punch in and out of Paycom at proper times to ensure time worked is reported correctly. Submit timecard, verifying its accuracy by due date. Communicate to the Area Manager any discrepancies between time worked and scheduled.
• Abide by Cascade Connections’ leave request policy if unable to work a regularly scheduled shift (note: all leave requests approvals are at the discretion of the Area Manager based on needs of the program).
• Perform other duties as assigned by the Area Manager.
• Along with the above responsibilities, the Site Manager also assumes the responsibility of the following job descriptions and qualifications when needed:
• Assistant Site Manager
• Direct Support Lead
• Direct Support Professional
• Direct Support Professional - Behavior Technician
• Awake Overnight Direct Support Professional

• **Department-Relations Responsibilities:**
• **This section accounts for 5% of this position qualifying as ISS.**

• Make concerted efforts to maintain effective communication with all departments within Cascade Connections. This involves, but is not limited to assisting the Area Managers in the following:
• Working with the Quality Assurance, Residential Operations Manager and Human Resources Department to ensure compliance with client and employee policies and procedures
• Working with Cascade Connections Training Department to ensure all staff are trained appropriately and any additional trainings are available for client, employee or programmatic issues
• Participating in designated in-service trainings, staff meetings, and employee/client/guardian relations
• Reporting any unusual or emergent situations to the Area Managers within the appropriate time frame. In the absence of the Area Manager, support and follow instructions from the back-up Area Managers and Residential Operations Manager.
• Share client success stories, serve on committees, attend fundraisers, and respond to any other agency requests regarding clientele.
• Attend monthly Residential Manager meetings in order to keep apprised of client and Cascade policies.
• Complete specific tasks located in the Site Manager Check-off as well as additional tasks assigned by the Area Manager.

• **Area Manager-Relations Responsibilities:**
• **This section accounts for 10% of this position qualifying as ISS.**

• Work under the Area Manager to ensure all clients are being supported wholly and efficiently.
• Meet with the Area Manager at least once weekly to discuss the site’s clientele as well as employee and programmatic relations.
• Assist with agency fundraising, designated in-service trainings, staff meetings, and on-call days. Report any unusual or emergent situations to the Area Manager within the appropriate timeframe.

• **Other Area Manager-Relations Responsibilities:**
• **This section accounts for 10% of this position.**

• Assist the Area Manager in employee relations regarding hiring, disciplinary and termination requests. The Area Manager makes the final decision regarding these requests.
• Document hours worked on appropriate timecards at the beginning and end of each shift, and turn them in to the Area Manager at the end of the pay period.
• In the absence of the Area Manager, the Site Manager will assume all Area Manager responsibilities that pertain to clients and employees. However, for decisions regarding permanent transitions such as employee hiring, promotion, termination and client onboarding and exiting, defer to the backup or on call Area Manager.

• **The Area Manager will assign and delegate specific tasks from the rest of this Job Description to each Site Manager as pertains to the program and its employees and clients.**
• **Program-Relations Responsibilities:**
• **This section accounts for 20% of this position qualifying as ISS.**

• Oversee and be responsible for a specific CCSL site, including all site residents, employees, and programs.