Customer Xperience Xpert

## Description

Seeking an experienced Customer Service Specialist to provide excellent customer service and to promote customer service efforts throughout the organization. Works directly with customers to increase satisfaction, loyalty and retention.

**Job Responsibilities:**

• Improve customer service experience
• Create engaged customers to facilitate organic growth
• Develop loyalty and retention of customers
• Take ownership of customers issues and follow problems through to resolution
• Respond to customer issues in a timely manner
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze customer relations data statistics and share reports throughout the organization
• Provide insight into industry’s developments and apply best practices to areas of improvement
• Develop expert level knowledge of Sonny’s Controls and serve as support for on-site team members
• All other marketing responsibilities as assigned

• **Qualifications / Skills:**
• Passion for communications and customer service
• Strong project management skills
• Top-notch oral and verbal communication skills
• Strong knowledge of communication practices and techniques
• Proven experience managing customer service data
• Detail-oriented approach with ability to work under pressure to meet deadlines
• Impeccable time management skills with the ability to multitask
• Working knowledge of customer service software, databases and tools
• Strong technology skills
• **Education and Experience Requirements:**
• Bachelor’s degree in Business Administration or related field preferred
• 1-3 years experience with in similar role
• Proficient in Microsoft Office (Excel, Outlook), Mac (Pages & Numbers)

Job Type: Full-time

Hourly $16.00 - $18.00

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

• Day shift
• Evening shift

Weekly day range

• Monday to Friday - Rotating weekends

Work setting

• In-person

Experience

• Customer service: 3 years (Preferred)

Work Location: In person