Access Specialist (51000)

## Description

**JOB TITLE:** Access Specialist

**DEPARTMENT**: Access & Marketing

**POSITION SUMMARY**

Responsible for intake and referral processing.

**WORKING RELATIONSHIPS**

**REPORTS TO**: Access Supervisor

**SUPERVISES**: None

**INTERPERSONAL RELATIONSHIPS**: All comments, actions and behaviors have a direct effect on the public’s perception of Hospice Austin. Interactions with patients, family members, physicians, referral sources, visitors, co-workers, etc. must be in a manner that is courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork and positive relations.

**ESSENTIAL FUNCTIONS**

• Receive and process referrals.
• Arrange DME, supplies, etc.
• If LVN, arranges medications.
• Inputs data, demographics, etc. into EMR
• Schedules hospice evaluations/admissions.
• Provides staff/IDT with patient admission information and documentation
• Obtain ROI for medical records and send out medical records requests
• Provide updates to MD’s and referral sources
• Educate families about hospice services and benefits
• Assist with transfers to Christopher House
• Upload medical records to patient charts
• Add admission nurses schedule to admission calendar and confirm admission appointments
• Notarize documents
• Respond to email requests from family members requesting information or admission. Email brochures, caregiver lists and facilities lists
• Verify Medicare benefits if working the weekend
• Daily referral follow ups
• Work rotating weekends and holidays (can be done remotely if you have all equipment required)
• Attend all Access/Admissions meetings and complete all education requirements

## Qualifications

• HS Diploma/GED required.
• One-year clerical experience in a medical environment required.
• Demonstrates competencies for populations served.
• Medical terminology knowledge.
• Ability to multitask and manage high call/referral volume

**PREFERRED:**

• Knowledge of Medicare/Medicaid hospice benefits
• Experience in hospice/home health admissions preferred.