Contract Maintenance Manager (CMM)

## Description

**Position Title:** Contract Maintenance Manager (CMM)

**Area of Requirement:** DHA Region–Europe MTFs, Bavaria, Germany (Vilseck/Grafenwohr, Hofenfels, Stuttgart, Katterbach/Ansbach)

**Scope of Position:** As the prime contractor’s single point of authority for all Operations, Maintenance, Repair, and Facility Management support under this task order, the CMM directs daily O&M across multiple Bavaria MTF sites. The CMM holds full decision-making authority for work prioritization, emergency response (one-hour onsite), and contract compliance with TJC, NFPA, UFC, OSHA, EPA, and host-nation regulations. In this expanded role, the CMM also establishes cross-site standard operating procedures (SOPs), leads quarterly performance reviews, and integrates continuous improvement methodologies such as Lean and Kaizen into daily operations. The CMM mentors site-level maintenance leads, synthesizes lessons learned into contract amendments, and collaborates with DHA Region–Europe leadership to align local processes with broader DoD policies.

**Tasks and Capabilities Required:**

• Strategic O&M Leadership & Planning:

• o Develop and maintain the Facilities Operation & Maintenance Plan (FOMP) and all required submittals per Attachment 7.0; update annually or as-directed.
• o Design cross-site SOPs for preventive, predictive, and corrective maintenance workflows to ensure consistency among all Bavaria MTFs.
• o Prepare and present quarterly business reviews to DHA-FE and COR, including KPIs such as uptime percentages, response times, and cost variances.
• **· Resource & Budget Management:**
• o Generate detailed resource-loading charts; forecast labor, materials, and subcontractor needs 90 days in advance.
• o Monitor budget expenditures against baseline; propose and justify reprogramming when variances exceed 5%.
• o Negotiate annual service-level agreements (SLAs) with subcontractors to secure volume discounts and performance guarantees.
• **· Emergency & Continuity Management:**
• o Respond onsite within one hour for emergency or urgent service orders; coordinate with on-call teams and local emergency services.
• o Develop and exercise continuity-of-operations procedures for mission-critical systems (e.g., medical gas, HVAC, power) via biannual tabletop and field drills.
• o Oversee after-action reviews (AARs) following critical incidents; implement corrective-action plans to prevent recurrence.

• **Stakeholder Coordination & Communication:**

• o Chair weekly coordination meetings with COR, FM, DHA-FE, host-nation facility authorities, and subcontractor leads to align scope, schedule, and budget.
• o Facilitate monthly stakeholder workshops to review trends in work performance, safety incidents, and quality metrics.
• o Act as liaison between local German authorities and DHA representatives for building code inquiries and permit applications.
• **· Regulatory Compliance & Reporting:**
• o Verify work conforms to TJC, NFPA, UFC, OSHA, EPA, and applicable German DIN standards; coordinate third-party inspections as required.
• o Deliver comprehensive monthly reports including earned-value analyses, risk-register updates, corrective-action statuses, and trending analyses.
• o Maintain an environmental compliance log; ensure hazardous waste disposal and recycling meet EU REACH and local regulations.
• **Mandatory Experience and Certifications:**

• Minimum 3 years’ experience in business-occupancy medical facility O&M and 5 years’ in commercial building maintenance/renovation supervision.
• Demonstrated ability to lead multi-site maintenance operations under DoD or DHA contracts.
• Proficient in TJC, NFPA, UFC, OSHA, EPA, and German DIN codes and regulations.
• English and German Language Proficiency Level III (read/write/speak). Preferred/Desired Certifications:
• ASHE Certified Healthcare Facility Manager (CHFM).
• DMLSS-FM System Administrator Certification.
• Lean Six Sigma Green Belt.