Member Engagement - Front Desk Attendant

## Description

**Do you enjoy making people feel welcomed, connected, and inspired? A Front Desk Attendant role at the YMCA could be the perfect fit for you!**

If you enjoy helping people, creating welcoming experiences, and making a positive first impression, the YMCA is looking for you! As a Member Services Associate, you'll connect people to programs, build meaningful relationships, and help create an environment where everyone feels welcomed, valued, and supported.

**What You'll Be Doing**

• Welcome members, guests, and visitors with exceptional customer service.
• Assist with memberships, program registrations, and account transactions.
• Provide facility tours and help prospective members find the programs that best fit their goals.
• Promote YMCA programs, events, and community resources.
• Answer phones, respond to questions, and provide accurate information.
• Process transactions using Daxko and maintain member records.
• Support financial assistance applications while maintaining confidentiality.
• Help keep the Welcome Center clean, organized, and inviting.
• Work collaboratively with branch staff to ensure smooth daily operations.

**Why This Job Is a Great Fit**

If you love meeting new people, solving problems, and making someone's day a little better, this role is for you. Every interaction is an opportunity to create a positive experience, help someone reach their goals, and strengthen your community through the YMCA's mission.

**Perks & Benefits**

• Free YMCA membership for you and eligible household members
• 50% discounts on many YMCA programs, including swim lessons, youth sports, childcare, camps, and more
• Flexible scheduling to help balance work, school, and life
• Opportunities for professional growth and advancement within the YMCA
• Work for a mission-driven organization that invests in its employees and community

**What We're Looking For**

• Friendly, outgoing, and passionate about serving others.
• Excellent communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Comfortable learning new technology, including membership software.
• Flexible availability, including weekdays, evenings, and weekends.
• Commitment to the YMCA's mission and core values of Caring, Honesty, Respect, and Responsibility.
• Ability to successfully complete a background screening.
• Ability to obtain First Aid/CPR/AED certification and complete required YMCA training before or shortly after employment, as required.

## Qualifications
**Expectations**

• Deliver outstanding customer service during every member interaction.
• Maintain a welcoming, professional, and organized Welcome Center.
• Accurately process memberships, registrations, and transactions.
• Follow YMCA policies, safety procedures, and confidentiality standards.
• Support child safety procedures, including secure check-in and check-out practices.
• Participate in required trainings and staff meetings while contributing to a positive team culture.

**What Success Looks Like**

• Members and guests feel welcomed, valued, and eager to return.
• Front desk operations run smoothly and efficiently.
• Members receive accurate information and excellent service.
• Strong relationships help connect members to YMCA programs and services.
• You create a positive first impression that reflects the YMCA's mission and values.

**More Than Just a Job**

At the YMCA, you're more than the person behind the front desk—you're the first smile members see, the person who helps families get connected, and an important part of creating a welcoming community. Every interaction helps strengthen lives through youth development, healthy living, and social responsibility.

**Apply Today**

Ready to make a difference one conversation at a time? Join the YMCA team as a **Front Desk Attendant** and help create an exceptional experience for every member, every visit. Apply today!