Receptionist - Family Physicians of Western Colorado

## Description

**✨ Why Join Primary Care Partners? We Take Care of You While You Care for Others! ✨**

At **Primary Care Partners**, we believe that taking care of our team is just as important as taking care of our patients. That’s why we offer:

**Base pay $16.25-19.25**

**Benefits $7-8**

**Combined with base pay our Robust Benefit coverage includes outstanding retirement including annual 401k contribution and profit sharing, 100% coverage for Health insurance, life, disability and multiple other benefits incl. Dental, vision, critical illness and injury coverage, long term care, pet insurance etc.**

**Receptionist- Family Physicians of Western Colorado**

**Job Summary:**

To answer all incoming calls, make appointments appropriately for patients, greet and check in patients, check all patients out, collect payments and co-payments. Set up follow-up appointments and monitor doctor schedule, to provide patients with the best customer service as possible and to maintain a pleasant working environment for all staff

**Duties/Responsibilities:**

**Scheduler**

• Answer phones (primary) and handle calls appropriately
• Schedule and cancel appointments appropriately
• Support Dismiss/Admit positions as needed
• Add new patient accounts
• Work Team and individual Task boxes and Portal messages

**Dismiss**

• Collect co-pays, payments or past due amounts
• Confirm copays and amounts due on Phreesia
• Schedule follow-up appointments
• Print or send to the portal the patients Clinical Summary
• Responsible for assigned change drawer
• Scheduler duties (secondary)

**Admit**

• Print encounter sheet and send to the correct wing
• Add exam forms as appropriate
• Gather and enter in PM correct ID and insurance information
• Check eligibility on all insurance
• Transfer to Phreesia any balances from the PM and add/ or subtract copays
• Educate patients and assist when necessary with the use of Phreesia
• Facilitate getting ill patients to the back
• Enter no shows, cancellations, and reschedules

• **Experience:**
• Must have phone skills and pleasant phone voice; customer service oriented; some computer skills, be able to multi-task; perform well under pressure; able to work at a fast pace
• **Education Requirements:**

High School Diploma

• **Working Conditions:**
• This position works primarily seated at a desk in a well-lighted, ventilated area. Significant phone work, some walking around office with some light lifting