Front Office Coordinator

## Description

**✨** **Why Join Primary Care Partners? We Take Care of You While You Care for Others!** **✨**

At **Primary Care Partners**, we believe that taking care of our team is just as important as taking care of our patients. That’s why we offer:

**Base pay $16.25-$19.25**

**Benefits $7-8**

**Combined with base pay our Robust Benefit coverage includes outstanding retirement including annual 401k contribution and profit sharing, 100% coverage for Health insurance, life, disability and multiple other benefits incl. Dental, vision, critical illness and injury coverage, long term care, pet insurance etc.**

**Front Office Coordinator – PTSC**

**Job Summary:**

Position includes tasks which require teamwork, coordination, communication, multi-tasking, and customer service. This position entails a variety of skills including but not limited to completing eligibility and benefit tracking, authorizations, scheduling, reception duties, and care coordination with providers.

**Duties and Responsibilities:**

• **Management of referrals**
• Create new accounts, scan photo ID’s and new insurance cards, send task to billing office
• Contacting patients for scheduling
• Reviewing, benefit eligibility checking and scheduling of patients
• Referral worklist – schedule, cancel/complete internal referrals
• Update patient demographic and insurance information
• Monitoring, tracking of referrals and requirements for updates
• **Authorizations**
• Daily check of current and new patient insurance eligibility
• Obtaining authorizations of treatment via each insurance
• Complete prior authorizations in a timely manner as to maximize appointment scheduling
• Call insurances to verify benefit eligibility (diagnosis, codes, covered services)
• Verification of co-pays, deductibles, eligibility
• Communication with workman compensation adjustors for authorizations
• **Care Coordination**
• Track appointments; Medicare dollar amount and certifications, Medicaid units, and commercial insurances number of visits allowed
• Tracking/monitor that provider notes are completed within 72 hours. Task providers appropriately
• Communicate with the providers/back office of patient arrival
• Take messages, create tasks/follow-ups and deliver to the appropriate persons
• Receive medical records requests, make copies of records and send to requesting parties and/or to the appropriate medical records staff
• Track special billing; worker’s comp, automotive, and KX mod
• Attendance tracking- enforcement of no show policies, letters, fees
• Utilization of the wait list to fill openings due to cancelations
• Assist providers in all care coordination needs
• **Reception**
• Greet patients to the clinic
• Check patient in, collect co-pays, verify insurances
• Answer phones, check voicemails and return calls
• Create and cancel appointments appropriately
• Monitor for daily provider schedule changes, schedule patients in openings created by cancelations (waitlist, worklist)
• Check balances, collect copays, payments or past due amounts
• Count cash box and complete daily cash reconciliation in Phreesia.
• Check faxes and distribute/complete appropriately
• Prepare paperwork for today and next day’s appointments
• Sort scanning bin and file documents in patient charts appropriately
• Clean work area, stock business cards, printer paper
• Straighten magazines in reception area
• Other tasks as directed by supervisor/manager.
• See Task List for a more detailed break-down of daily duties

• **Work Experience:**
• One (1) year medical office experience preferred but not required
• **Education Requirements:**

High School Diploma

**General Requirements:**

Must have phone skills and pleasant phone voice, customer service oriented, computer skills, organized, able to multi-task; perform well under pressure, and able to work at a fast pace

**Position Type/Expected Hours of Work:**

This is a full-time position at 40 hours a week. Works primarily Monday through Friday with rotating shifts between 7:00 a.m. – 6:00 p.m. Expected hours of work may change at any time with or without notice.

## Qualifications

**Work Experience:**

One (1) year medical office experience preferred but not required

**Education Requirements:**

High School Diploma

**General Requirements:**

Must have phone skills and pleasant phone voice, customer service oriented, computer skills, organized, able to multi-task; perform well under pressure, and able to work at a fast pace