FIELD SERVICE TECHNICIAN LEAD

## Description

**POSITION SUMMARY**

This is a lead technician position responsible for supporting and developing other technicians in the field to ensure safe, timely, and quality service for our customers. Additionally, this role also repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment.

**ESSENTIAL FUNCTIONS**

**Reasonable Accommodations Statement**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

**Essential Functions Statement(s)**

• Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
• Answer, prioritize, and respond to service inquiries on field work (new, used, rental and customer trucks).
• Works with field service technicians needing help with diagnostics, in repairing units with advanced issues and minimizing lost time.
• Other duties as assigned

## Qualifications

**SKILLS & ABILITIES**

**Education:** Minimum High school diploma or GED

**Experience:** 3-5 years of lift truck experience. Extensive knowledge of equipment repair procedures and techniques.

**Computer Skills:** To perform this job successfully, an individual must have knowledge of internet software.

**Other Requirements:** Must have a valid driver’s license and clean driving record. Good verbal and written communication skills. Availability to work overtime and occasional emergency service/call out events in the evenings or on weekends.

**WORK ENVIRONMENT**

Work environment varies from office to job site to industrial locations

**OUR CORE VALUES**

**Passion to Perform** – We are passionate to perform and focus on concrete achievements

**Trust to Act** – We are empowered to act, and act in a powerful way

**Act Responsibly** – We are responsible for our actions and the consequences they have for our stakeholders and our environment

**Make it Fun!** – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.