BUSINESS CENTER MANAGER

## Description

### Education / Licensing Requirements

High School Diploma or equivalent. Associate’s Degree preferred.

### Experience Requirements

4+ years’ distribution/logistics experience required.

**Position Overview**

• Oversees the entire distribution center operations, including financial responsibilities, business growth and administration. Responsible for the distribution center workforce.
• ### Positions reporting to this position: Warehouse Specialist.

## Qualifications

### Responsibilities

• Responsible for the existing account base of the center, particularly in the area of major accounts.
• Responsible for establishing and maintaining exemplary service levels within the operation. (KPI, Customer Service and reporting business results.
• Manages operation expenditures to the current budget.
• Ensures current business model is managed and optimized to compete in the marketplace.
• Timely completes all reporting requirements and ensures they are received by the corporate office.
• Create day-to-day budgets on labor and hours. Communicate these labor goals effectively with the Operations Manager & Logistics Supervisor.
• Effectively Manage P&L to accommodate the location’s budget regarding, labor, hours, & warehouse utilization of space.
• Manage changes with temp labor and find cost effective labor to support budget goals and operational needs.
• Establish goals and hold the team accountable for team metrics, KPI’s, and performance.
• Correspond with internal team to support carrier settlements, business results, and growth of the business.
• Foster a supportive environment that is cohesive with JW Logistics 7 C’s of Culture
• Hold monthly or quarterly meetings with team to communicate goals and expectations
• Foster employee engagement by supporting employees through onboarding, offboarding, performance improvement, and employee recognition

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• | Essential Skills/Experience |
• | Experience of transactional or dedicated transportation models |
• | Demonstrated account management ability |
• | Communication with team to demonstrate and set expectations to support the team and operations |
• | Proactive communication with customers and direct reports |
• | Professional attitude & work ethic with direct reports |
• | Strong work ethic |
• | Timely and accurately handling customer needs with care |
• | Good time management skills |
• | Flexible, willing to work in a changing environment. |
• | |
• | --- |
• | Characteristics |
• | Self-directed and self-motivated |
• | Sense of urgency |
• | Change management |
• | Strong interpersonal skills |
• | Organized, detail oriented |
• | Ethical; respects confidentiality; trustworthy |
• | Displays “whatever it takes” attitude |
• | Creative and innovative |
• | Displays a high degree of competency |

Working Conditions

• Fast-paced environment.
• May be required to work various shifts.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Uses office equipment and machinery effectively.
• Requires normal finger dexterity for keyboarding.
• Works effectively with frequent interruptions.
• Lifting requirements of 50 lbs. occasionally.
• Minimal travel <30%.
• both verbal and written communication with internal and external partners.

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### Organizational Relationships

Reports to Area Manager.