OPERATIONS MANAGER

## Description

**Position Summary**

The LAS Operations Manager is responsible for providing operational leadership and daily

oversight for LAS distribution and final-mile delivery operations. This role ensures

operational excellence through effective workforce management, process execution,

customer service, and continuous improvement initiatives.

The LAS Operations Manager will oversee daily warehouse, dispatch, and transportation

activities while ensuring service commitments, productivity goals, and operational

standards are consistently achieved. This position will partner closely with business center

leadership to optimize workflow, manage staffing needs, support financial objectives, and

maintain a high-performing operational environment.

In addition to supporting core logistics functions, this role will assist with B2C operations

by ensuring proper execution of customer requirements, supporting process improvements,

and driving consistency across operational workflows.

**Key Responsibilities**

**Operational Leadership & Execution**

 Provide oversight and support for daily LAS warehouse, dispatch, and transportation

operations.

 Ensure consistent execution of customer expectations with a strong focus on service

performance and issue resolution.

 Optimize operational workflows including staffing utilization, equipment usage, and

process efficiency.

 Assess capacity based on inbound volume and operational needs while adjusting

staffing accordingly.

 Promote a safe, organized, and efficient work environment.

 Understanding of P&L and its impact on operations

**Customer Account Support**

 Support existing customer accounts by ensuring operational requirements and service

expectations are achieved.

 Maintain strong customer relationships through proactive communication.

 Assist with B2C operations by supporting workflow execution, customer requirements,

and continuous improvement initiatives.

**Dispatch & Transportation Management**

 Understand dispatching duties to maximize routing efficiency.

 Support route optimization, driver coordination, and transportation planning.

 Assist with resolving operational challenges impacting service performance.

**Financial Performance & Operational Discipline**

 Assist with managing operational expenses to support budget and P&L objectives.

 Identify opportunities to improve efficiency and optimize resources.

 Ensure timely completion of operational reporting requirements.

**Leadership & Organizational Development**

 Provide leadership, coaching, and direction to warehouse and logistics teams.

 Support onboarding, offboarding, employee development, and performance discussions.

 Reinforce a culture focused on accountability, teamwork, safety, and continuous

improvement.

## Qualifications

### Qualifications  3+ years of distribution, logistics, transportation, or final-mile delivery experience required.  High School Diploma or equivalent required; Associate’s Degree preferred.  Demonstrated ability to lead operational teams and drive performance.  Strong communication, organization, problem-solving, and time management skills.  Ability to thrive in a fast-paced operational environment. Working Conditions  Fast-paced warehouse and transportation environment.  May be required to work various shifts based on operational needs.  Frequent use of computer systems, reporting tools, and operational technology.  Ability to lift up to 50 lbs. occasionally.  Minimal travel required (<30%).