Guest Services Associate

## Description

**Introduction**

The Guest Services Associate plays a vital role in creating a welcoming and positive experience for all guests at the Greensboro Science Center. As one of the first points of contact, this position requires excellent communication skills, a professional demeanor, and the ability to multi-task in a fast-paced environment. Associates assist guests with general inquiries, ticket and membership sales, and carousel operations, ensuring smooth and efficient service. Additionally, they support the check-in process for group visits, helping coordinate large parties and school groups to ensure a seamless entry experience. This role requires availability on weekdays, weekends, and holidays, as the Greensboro Science Center operates year-round with the exception of New Year’s Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

**Demonstrated Skills**

• Strong customer service and communication skills
• Ability to operate a point-of-sale system and handle transactions accurately
• Efficient multi-tasking and problem-solving in a busy environment
• Ability to work collaboratively in a team setting
• Attention to detail, particularly in data entry and guest interactions

**Responsibilities and Duties**

• **Admissions and Membership**
• Greet guests warmly and provide exceptional guest service
• Assist with membership and ticket sales, ensuring accurate transactions
• Operate a point-of-sale cash register and handle cash and credit card transactions
• Maintain attention to detail during transactions to retain accurate data entry
• Answer guest inquiries via phone and in-person interactions
• **Carousel Operations**
• Ensure the safe and efficient operation of the carousel
• Monitor guest activity to ensure safety regulations are followed
• **Group Sales Check-In**
• Assist with the check-in process for large groups, including school field trips
• Communicate with group leaders to ensure accurate reservation details
• Guide groups through entry procedures
• Maintain a professional and friendly demeanor during heavily busy check in time

**Environmental Factors**

• Some work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• This position requires standing and/or sitting for long periods of time.
• Interacting with both individuals and large groups is necessary and unavoidable. Ability to talk, hear, and see are required.
• Physical ability to stand for extended periods and assist with carousel operations.