Operations Manager (Early Morning Shift)

## Description

**Drive Your Career Forward with Us!**

Are you ready to take on a leadership role that keeps operations running smoothly and efficiently? Join our dynamic team as an **Operations Manager** on our Transit Division in Eagan and play a pivotal role in ensuring our drivers and vehicles are prepared to deliver exceptional service every day.

**Schedule:** 4:00am - 1:00pm, Monday through Friday (some rotating weekends)

### **Why You'll Love This Role**

As an Operations Manager, you'll step into a critical leadership position where no two days are the same. From overseeing driver check-ins to ensuring the garage runs like a well-oiled machine, you'll be at the heart of our operation, making impactful decisions and contributing to our success.

### **What You’ll Do**

#### **Driver Management:**

• Ensure drivers are ready and prepared for their routes.
• Over the road supervision - real time interaction and engagement with drivers
• Accident response, review and resolution
• Provide guidance and correction to drivers as needed
• Investigate customer complaints and issues and make sound decisions on retraining, correction, etc.
• Address and resolve tardiness, absences, and compliance issues.

#### **Communication & Collaboration:**

• Act as the go-to contact for drivers and bridge communication with management.
• Work closely with dispatch, maintenance teams and transit managers to resolve challenges.

#### **Leadership & Decision-Making:**

• Make impactful decisions aligned with company policies and goals.
• Provide guidance to dispatchers and drivers, resolving conflicts as they arise.
• Ensure compliance with contracts, policies, and safety regulations.

#### **Technology & Reporting:**

• Utilize dispatch software to manage operations and analyze trends.
• Maintain accurate records and reports to drive continuous improvements.

#### **Garage Operations:**

• Assist with vehicle positioning to optimize garage efficiency.
• Collaborate with teams to ensure vehicles are service-ready.

### **What You Bring to the Table**

• **Education:** High school diploma or equivalent; additional education in transportation or management is a plus.
• **Experience:** Proven experience in transportation, dispatch, or supervisory roles.
• **Skills:**
• Strong communication and leadership abilities.
• Proficiency in dispatch software and Microsoft Office.
• Sound decision-making and organizational skills.
• Knowledge of transportation regulations and vehicle safety standards a plus.
• **Other Requirements:**
• Ability to obtain a class B license with Passenger endorsement (We will train you!)

### **What’s in It for You**

• A dynamic work environment where your leadership makes a difference.
• Opportunities to grow and expand your skills in transportation management.
• A chance to lead with impact, ensuring smooth operations and exceptional service.
• We are employee-owned

### **Work Environment**

This is a fast-paced, hands-on role where you'll split your time between the office and the garage. Expect occasional outdoor activities and physical tasks, like moving buses, as part of your routine.

**Join Us and Be the Leader Who Keeps Things Moving!**

Apply now to become our next **Operations Manager** and drive operational excellence to new heights.