Inside Sales Associate

## Inside Sales Associate

At Dedicated Networks, we extend the life of enterprise networking, server, and storage equipment through expert refurbishment and exceptional customer service. We believe in building long-term partnerships, delivering outstanding customer experiences, and creating opportunities for our employees to grow and succeed.

## **Our Core Values**

• **Grow** – Be curious, take risks, learn from mistakes, and continuously improve.
• **Connect** – Be a great teammate, seek to understand others, and solve challenges together.
• **Own It** – Take responsibility, follow through, and get things done.
• **Be Adaptable** – Embrace change, stay open-minded, and look for solutions.

## **What You’ll Do**

As an Inside Sales Associate, you’ll play a vital role in supporting revenue growth and creating exceptional customer experiences. You’ll serve as a trusted resource for customers while helping identify opportunities to expand business relationships.

### **Key Responsibilities**

• Respond to customer inquiries with professionalism, urgency, and a solutions-focused mindset
• Prepare accurate quotes and process customer orders through CRM and ERP systems
• Follow up on sales opportunities, customer requests, and dormant accounts
• Build strong customer relationships through proactive communication and problem-solving
• Identify opportunities to generate new business and grow existing accounts
• Research product configurations, compatibility, and market pricing
• Maintain accurate customer and sales records
• Collaborate with purchasing, warehouse, technical, and customer care teams
• Follow established sales processes, SOPs, and KPI expectation
• Participate in projects and continuous improvement initiatives that help drive company success.

## What We’re Looking For
### **Required Qualifications**

• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude with a willingness to learn and grow
• Strong customer service mindset and problem-solving skills

### **Preferred Experience**

• Experience working with Salesforce CRM or similar customer relationship management platforms
• Previous inside sales, customer service, account management, or sales support experience
• Strong critical-thinking and decision-making abilities
• High level of integrity, professionalism, and accountability
• Team-oriented approach with a passion for helping customers succeed

## **What We Offer**

• Competitive compensation package
• Generous profit-sharing plan
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and 7 paid holidays
• Hybrid work flexibility after onboarding
• Ongoing training and development opportunities
• Long-term career growth potential within a growing organization
• Supportive team culture focused on collaboration and success

## **Ready to Grow With Us**
If you’re looking for a career where you can build relationships, make an impact, and grow professionally with an innovative technology company, we’d love to hear from you.
Apply today and become part of a team that’s helping businesses maximize technology value while creating a more sustainable future.