Patient Services Coordinator

## Description

**JOB TITLE:** Patient Services Coordinator

**DEPARTMENT:** Support Services

**SUMMARY OF DUTIES:** Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check-in and check-out duties. Responsible for quality interactions with patients and staff.

**ESSENTIAL FUNCTIONS:**

1. Records coordination and scheduling patient appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff.
2. Conduct insurance eligibility verifications, review benefits, and update patient demographic information.
3. Greets and registers patients in a prompt, professional, pleasant, and helpful manner.
4. Verifies that appropriate forms are completed and obtains signatures when necessary.
5. Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly.
6. Oversees the reception area, coordinates patient movement throughout Institute.
7. Verifies patient insurance eligibility, copayments, and deductibles.
8. Recover fees due at time of visit.
9. Reconciles daily cash drawer and fee slips.
10. Review fee slips for information necessary to submit for payment.

• **PAY RANGE**: $20-29/hr to start (dependent upon experience)
• **EMPLOYEE BENEFITS:**

• Medical
• Dental
• Vision
• Colonial Life Elective Benefits
• Life Insurance
• Profit Sharing 401K
• HSA
• FSA
• Employee Assistance Program
• Wellness Program
• PTO- starting at up to 5.84 hours per pay period (increases with years of service)
• 8 paid holidays per year
• FMLA

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

## Qualifications

**EDUCATION:** High School Diploma or equivalent. Knowledge of medical terminology.

**EXPERIENCE:** Minimum one to two years of experience in a customer service setting; one-year receptionist/front desk experience in health care, insurance eligibility verifications within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology is preferred.

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