MEMBER ENGAGEMENT SPECIALIST

## Description
**BENEFITS THAT BENEFIT YOU**

• FREE YMCA Family Gym Membership and Program Discounts
• Education Assistance Program Up To $1,500 per year
• YMCA Retirement Fund
• Paid Sick Leave
• Flexible Schedule

**What does a Member Engagement Specialist do?**

• Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
• Engage members and manage and monitor recruitment and retention tracking and reporting
• Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
• Generate new prospective members through collaboration with Program Coordinator/Director
• Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
• Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
• Ensure knowledge of YMCA programs and assist with program enrollment
• Follow check-in and service procedures
• Follow cash management and receipting procedures
• Handle telephone reception
• Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
• Stock work areas with forms and stationary supplies
• Be proactive with information and knowledge of all program information and changes
• Complete opening and closing building procedures
• Provides exceptional customer service and fosters connections with members

**Our Commitment to Belonging**

At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

## Qualifications

• Must be at least 18 years old
• High School Diploma or equivalent
• Previous customer service experience preferred
• Complete required certifications within 60 days of hire
• Complete all required Branch and Position specific trainings as required within two weeks of hire
• Ability to obtain a criminal record clearance