Assistant Care Navigator

## Assistant Care Navigator

**Position Summary**

The Assistant Care Navigator (ACN) is a vital link between KSOSN, partner facilities, dialysis organizations, transplant centers, and surgeons. In this role, you'll **guide patients** through the often-complex processes of participating in value-based care, starting dialysis, and navigating the transplant listing journey. We're looking for someone committed to fostering a **high-quality environment**, enhancing **patient experience and safety**, and contributing to an exceptional work atmosphere for both our clinical team and patients. The ACN directly supports and assists Care Navigators with all assigned responsibilities.

**Essential Job Functions**

The ACN supports various critical areas of care navigation

1. **Patient Coordination & Support:**

• Assist with **daily hospital admissions** and support **patient activation measures** and **comprehensive health evaluations**.
• Follow up with **patients lost to follow-up**.
• Facilitate **access placements** (e.g., vein mapping, vascular surgeon referrals, fistula creation, peritoneal dialysis catheter insertion).
• Coordinate **dialysis placements** (e.g., peritoneal dialysis, in-center requests from clinics and hospitals, end-of-month dialysis census updates).
• Support **remote patient monitoring (RPM)** initiatives.

1. **Education & Engagement:**

• Obtain **Kidney Smart referrals** from the Electronic Medical Record (EMR) and refer patients to Kidney Smart or Kidney Disease Education (KDE) programs.
• Track patient engagement with education programs (showed, canceled, no-showed) and document enrollment for metrics.

1. **Data & Records Management:**

• Track and record key **metrics**.
• Request and import patient records from long-term acute care hospitals (LTACHs) into patient charts, and update corresponding spreadsheets.
• Add dialysis patients to the EMR and scan dialysis personal information forms.
• Maintain the **dialysis census** and reconcile monthly dialysis reports.

**Disclaimer**
This job description is not exhaustive. Additional tasks may be assigned, or the scope of the job may change based on business needs.
## Qualifications
**Minimum Requirements:**

• High School Diploma or equivalent required.
• Minimum of three (3) years of clerical, administrative or related experience with extensive use of spreadsheets.
• Minimum one (1) year of related experience in a fast-paced healthcare environment.
• Must have intermediate knowledge of Microsoft Office applications, especially Excel.
• Must possess excellent customer service, communication, organizational and interpersonal skills.
• Must be detail oriented with data entry proficiency.
• Must have the ability to adapt to change and support new policies and procedures in a positive manner.
• Must be able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email.
• Associate degree preferred.
• Medical Assistant Certification preferred.
• Spanish a plus.