Bilingual Parent Peer Support Partner (Full-Time)

## Description

The Bilingual Parent Peer Support Partner’s (PPSP) role is to provide intentional, authentic support to a parent or primary caregiver of a child with emotional, physical, behavioral, and/or mental health challenges (if applicable), families, and parents involved in the child welfare system (if applicable). The skilled PPSP’s unrelenting focus is on the parent/caregiver.

**Specific job functions include (but are not limited to):**

**Primary Functions**

• Collaboratively develops goals and a plan for achieving the goals.
• Provides purposeful support to parents/primary caregivers in achieving their identified goals.
• Deliver intentional support activities that build on the strengths and resiliency traits of parent/primary caregiver.
• Strategically shares parts of your personal journey navigating multiple systems with parents and others involved as appropriate.
• Demonstrates ability to engage with people from diverse cultural, economic, and ethnic backgrounds.
• Offers empathy and encouragement to individuals, and families in their homes, the community and/or at trainings at the Family Involvement Center.
• Maintains ethical standards including confidentiality and appropriate referrals.
• Utilizes active listening to offer reassurance, practical assistance and support to FIC recipients and their families.
• Assesses the level of progress, need, behavior and/or circumstances and updates the individualized service plan according to the individual’s identified objectives, review, and approval.
• Assists individuals in building and/or renewing positive relationships with family members (including family of choice).

**Collaboration**

• Works in conjunction with representatives from community-based organizations and child-serving systems to provide support to families receiving services.
• Works collaboratively with the parent/caregiver and other team members involved in the families’ care
• Serves as the liaison between organizations, service providers and stakeholders associated with the FIC recipient to promote collaborative continuity of care.
• Connects recipients to resources in the community and aids them in engaging with identified resources identified.
• Attends meetings, court proceedings, classes, groups, or other activities with the parent/caregiver.
• Establishes and maintains positive and effective working relationships with internal staff, community resources, and stakeholders.

**Job Expectations**

• Maintains and updates the assigned family’s documentation.
• Documents all communication and/or contact with the parent/caregiver including any activities associated with/on behalf of the FIC recipient.
• Meets with their assigned supervisor weekly to maintain updates and seek guidance.
• Assumes responsibility for ensuring completion of required documentation within acceptable standards as determined by the Director.
• Responsible for meeting productivity, quality and supervision standards as determined by the agency.
• Respects and sets appropriate boundaries with families, community members, professionals, and co-workers.
• Represents FIC mission and values with all stakeholders.
• Understands and adheres to all internal policies and procedures, training expectations, and AHCCCS covered guidelines.
• Perform services with dignity, respect, and professional demeanor.
• Works independently with minimal supervision.
• Plans and organizes professional schedule to meet established deadlines.
• Manages multiple priorities with strong attention to detail.
• Must be flexible in taking on various positions and tasks as assigned.

## Qualifications

• Must be a parent/primary caregiver with lived experience who has raised or is currently raising a child with emotional, behavioral, physical or mental health. When required must be a parent/primary caregiver who has been involved in a dependency case. All PPSP must have experience navigating at least two child-serving systems.
• Must meet the requirement to function as a BHT, or BHPP.
• Must be at least 21 years old.
• Must have a High School Diploma or GED.
• Must be bilingual (Spanish) with strong verbal and written communication skills.
• Must be able to obtain fingerprint clearance through the Arizona Department of Public Safety (if applicable).
• Must have a valid driver’s license, clean driving record, reliable transportation and proof of registration and insurance as required by the Law in Arizona.
• Must be familiar with using Microsoft Office (Word, Outlook).
• Requires adequate writing and typing skills to complete and submit necessary information and communication effectively between coworkers, external services and for/about the parent/caregiver.
• Must be flexible and willing to work at times when the family is available which may include evenings/weekends.
• Must be able to take on multiple job roles and tasks as assigned.