Customer Service Associate

## Description

Bank of Luxemburg is proud to be a 2025 Top Workplace, recognized for our commitment to people, community, and continuous improvement. As we celebrate the internal promotion of one of our team members, we’re excited to open the door for a new Customer Service Associate to join our Casco branch.

Our mission is To Have a Positive Impact on People’s Lives. In this role, you’ll help us deliver on that promise every day by providing exceptional service, supporting customers with their financial needs, and contributing to a team culture built on trust, transparency, and collaboration.

**Position Overview**

The Customer Service Associate is a full‑time role (35–40 hours per week) responsible for delivering friendly, accurate, and efficient service to customers. This position includes rotating Saturday mornings from 9 a.m.–12 p.m.

**Key responsibilities include:**

• Processing teller transactions with accuracy and professionalism
• Assisting customers with account inquiries, online banking, and research
• Supporting branch operations including ATM/ITM maintenance and daily balancing
• Identifying opportunities to connect customers with helpful bank services

## Qualifications
**What You’ll Contribute**
We’re looking for someone who brings professionalism, positivity, and a genuine desire to help others. Ideal candidates demonstrate:

• Strong people skills and a customer‑focused mindset
• Attention to detail and comfort with cash handling
• Ability to manage multiple tasks with accuracy
• Problem‑solving skills and sound judgment
• Respect for confidentiality and regulatory compliance

**Our Culture**

At Bank of Luxemburg, culture isn’t a buzzword — it’s how we work. You’ll join a team that values

• Teamwork and continuous improvement
• Transparency and open communication
• Community involvement and volunteering
• Exceptional customer service

• These values guide how we support customers, collaborate with colleagues, and show up for our community.
• **Benefits & Growth**

We invest in our employees so they can invest in others. This role includes

• Various benefits including health, dental, vision, life and disability insurance, pet insurance and more
• Competitive pay and paid time‑off
• Paid time‑off to volunteer
• Professional development and growth opportunities
• A supportive workplace rooted in respect and purpose

**Why Bank of Luxemburg**

Joining our team means becoming part of a community‑centered organization where your work truly matters. You’ll build relationships, support customers through important financial moments, and contribute to a mission that makes a real difference.

If you’re ready to grow your career at a bank that values people first, we’d love to hear from you.