Intake Clerk (Part Time)

## Description

# **Intake Clerk (Part Time)**

**Location:** Abilene, Texas

**Employer:** Rolling Plains Management Corporation (RPMC)

**Status:** Part-Time **(Flexible Schedules Available)**

#### **Office Hours:**Monday–Thursday, 8:00 a.m. – 5:00 p.m.; Friday, 8:00 a.m. – 3:00 p.m.

#### **Open Positions:**2-3

### **Perfect for College Students, Retirees, Parents, or Anyone Looking for a Flexible Part-Time Schedule!**

Whether you're a college student building your resume, a parent balancing family commitment, a retiree looking to stay active, or simply someone seeking flexible part-time employment, this opportunity offers a rewarding way to earn income while making a difference.

Join a respected nonprofit organization where you'll gain valuable hands-on experience, develop transferable professional skills, and contribute to meaningful programs that positively impact children, individuals, and families throughout the communities we serve.

**Why You'll Love Working With Us:**

• Flexible schedules to fit your lifestyle
• Valuable real-world experience in a nonprofit setting
• Opportunities to build new skills and strengthen your resume
• Rewarding work that makes a positive impact in your community
• Supportive team environment with meaningful connections

No matter your stage of life or career, if you're looking for flexible work with purpose, we'd love to have you join our team!

###

### **Position Summary:**

Rolling Plains Management Corporation is seeking applicants for the position of **Intake Clerk**at the Community Services office in Abilene, Texas. This is a full-time hourly position within the Community Services Assistance Division. This position entails mainly tasks that are technical and diverse in nature and require the capacity of judgment, action, and ability to work with others to accomplish program goals and integration of program activities.

The Intake Clerk supports all telephone communication throughout Rolling Plains by answering and routing all incoming calls. A positive first impression and excellent customer service is provided. Messages and necessary information are communicated to all staff throughout the program. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

### **Primary Duties and Responsibilities:**

• Provide support functions for all departments simultaneously. Use flexibility required for a variety of assigned tasks.
• Greet and direct all guests at Rolling Plains office and answer questions to support communication among staff and other related parties.
• Gather all documents from clients and enter into Shah
• Answer phone and greet customers and visitors respectfully and in a timely manner.
• Act as a message center for office staff by taking telephone messages.
• Maintain a list of staff that is out of the office to ensure accurate information is given to callers.
• Provides educational information to clients as well as referrals.
• Maintains inventory and organizes office supplies.
• Assure confidentiality of clients and co-workers.
• Assist in the coordination of operation and maintenance of all office equipment. Call for repair/ maintenance as needed.
• Maintains information on Providers and prepares/distributes information to all employees.
• Develop and/or maintain filing systems, assuring that all files are maintained according to policy.
• Use all basic office equipment in an efficient and effective manner.
• Establish, maintain and foster positive and harmonious working relationships.
• Must be focused on excellence and continuous improvement
• Prepare all necessary reports, correspondence, schedules, forms, leaflets, requisitions, etc. as requested.
• Copy documents for staff and clients as needed.
• Responsible for maintaining a tidy and presentable reception work area
• Ensure that children of all races, religions, family backgrounds and cultures are treated with respect and consideration.
• Arrive at work on time, ready to work scheduled hours.

###
### **Benefits Package:**

RPMC offers its part-time employees a **benefits package** that includes

• Telemedicine, tele-counseling, and Employee Assistance Program (EAP)
• Matching 401K plan
• Paid sick leave, vacation leave, and 14 paid holidays (accruals based on regular hours worked)

### **Additional Details:**

• Positions remain open until filled

## Qualifications
### **QUALIFICATIONS**

• High School Diploma/GED required.
• One year full-time work experience as receptionist or performing other clerical duties.
• Experience answering a multi-line phone system required.
• Excellent organizational skills required.
• Ability to communicate effectively with all levels of public, employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation.
• Ability to balance a variety of duties, prioritized and meet deadlines required.
• Must be a minimum of 18 years of age to operate a company vehicle. One year may be waived provided that the individual has a satisfactory motor vehicle report (MVR).
• Must possess ability to provide reliable self-transportation capable of regional travel.
• Must possess and maintain valid Texas motor vehicle operator’s permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law. MVR background checks may be conducted by the agency.
• Must be willing to take and pass a drug/alcohol test and comply with the “Drug Free” agency policy.
• Ability to understand and carry out instructions and procedures required.
• Must be able to pass regular criminal history checks.
• Ability to work in a team environment as well as independently with good time management skills and flexibility.
• Ability to type 30wpm is required.
• Ability and desire to work with diverse populations required.
• Possess demonstrated ability of personal computer operations within a Windows Microsoft environment, including Word, Excel, and Outlook.

### **PHYSICAL DEMANDS**

• Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, walking, or riding in vehicle for extended periods of time, or other duties assigned*.*
• Employee regularly required to bend and squat in the process of locating and maintaining client files.
• Employee must be able to lift, push, pull, and/or move up to 25 lbs.
• The physical requirements in an office environment may require lifting boxes of supplies or files, equipment, and occasional adjustment of office furniture.

### **WORK ENVIRONMENT**

• Possess ability to adapt to inclement weather conditions and/or situations.
• Ability to drive, occasionally long distances within the region.
• Noise level could be moderate to loud in work environment
• Ability to work in stressful environment and deal effectively with stress.
• Ability to perform duties and adapt to flexible work schedules as established by management

### **TRAVEL REQUIREMENTS**

• Light travel – occasional ability to travel for activities such as meetings, classes, and workshops in and out of the service area.