Service Desk Representative

## Description

**Summary:** The **Service Desk Representative** is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment.

**Essential Duties and Responsibilities include the following:**

• Greets members/guests enthusiastically and efficiently handle the check-in process
• Answers telephone and field calls
• Schedules massage appointments either in person or by phone
• Assists members with purchases of retail goods and club services
• Presents membership information to prospective members, as well as refer them to Member Sales Department
• Works as a TEAM with all other departments

**Other Functions**

• Be knowledgeable about all programs and activities offered by PJCC
• Promotes club services and activities
• Assists with keeping the club well stocked and clean
• Maintains communication log and lost & found ledger
• Handles member injury and illness incident reporting

**Available Shifts:**

• **Monday - Thursday: 5:00pm - 10:00pm**
• **Friday - Saturday: Between 7:00am - 7:00pm**
• **Sunday: Between 7:00am - 6:00pm**

## Qualifications
**What We're Looking For:**

• Minimum GED/High School Diploma or 18+ years old
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong written and verbal communication skills
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industr
• AED/CPR/First Aid Certified, preferred

• **Education:**
• High School diploma or equivalent
• **Physical and Working Conditions**

• Ability to stand for several hours; ability to lift 25 lbs
• Fitness club environment.
• Must follow OSHA and PJCC safety standards